Offer summary

Qualifications:

2+ years of experience in client success or business development roles., Experience in the fintech sector is mandatory., Fluent in English and Russian with good communication skills., Familiarity with industry-specific practices such as PSP, acquiring, and payment gateways..

Key responsabilities:

Assist merchants at all stages of cooperation and onboarding.

Maintain long-term business relationships and daily communication with merchants.

Upsell current portfolio and develop new business clients.

Plan client development strategies to increase involvement in company earnings.

Job description

WHAT YOU'LL BE WORKING ON

Assisting the merchants at all stages of cooperation;
Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants;
Introduction of company’s acquiring services to the merchants, preparation of presentations for sales process;
Maintaining long-term business relationships and daily communication with merchants;
Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio;
To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have;
Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company’s earnings on a daily basis
Planning each client’s development strategy in order to increase the client’s involvement in the company’s earnings increase.

WHAT YOU NEED TO SUCCEED IN THIS ROLE

2+ years of experience in clients success, business development role or similar role;
Experience in working with clients in fintech sector is mandatory;
High sense of responsibility;
Good communication skills (for communication not only with the clients but cross-team communication daily);
Fluent in English and Russian;
Familiarity with industry-specific practices (psp, acquiring, payment gateway).

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business;
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;
20 days of vacation time; Bank holidays; Sick leaves; Additional birthday day off;
Team building events and corporate parties;

Required profile