Underwriting Process & Technology Manager

Job Information

This position offers flexible remote/hybrid work scheduling and we are targeting candidates who are located in Wisconsin. To learn more, visit us at: https://societyinsurance.com/

Overview 

Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.

Society Insurance is seeking an experienced Underwriting Process and Technology Manager.   This position is responsible for leading the Underwriting division in advancing the quality and effectiveness of underwriting questions and rules, business rules, data elements and procedures through root-cause analysis, process improvements, and system enhancements while also considering upstream and downstream impacts that result in profitable growth. This role will collaborate with all business units within the Underwriting division and cross-functionally with other departments, while ensuring strong alignment with Information Technology, Actuary, Data Analytics, Product Development, Enterprise Agility Office, and Continuous Improvement (CI) efforts. This role will collaborate with the Staff Underwriting and Automation team and provide a high-level of technical support. Additionally, this role is involved with assessing and utilizing third-party vendors, integrations, and data sources that will support the underwriting of new business quoting and renewal processes. 

About the Role 

• Looks for opportunities for straight through processing (STP), that will streamline and improve underwriting processes resulting in efficiency gains, expense reduction, and profitable growth.
• Analyzes and interprets data to understand how the system and processes can be used to improve underwriting profitability and performance.
• Manages and prioritizes projects and initiatives, aligning them with the organization’s strategic and operational goals.
• Identifies system needs and implements departmental projects, driving process improvements both within the department and across the organization.
• Engages Underwriting leadership team to establish project priorities across the department and understand key interdependencies throughout organization. Collaborates closely with diverse teams to gather business requirements and translate them into effective technical solutions.
• Understands and creates comprehensive user stories, author requirement artifacts, and develops detailed technical project documentation, including mapping requirements for integration into the policy administration system. 
• Documents requirements related to User Interface changes, database alterations, data model updates, and logic modifications. 
• Understands the technical processes from end to end, collaborating with technical teams to identify optimal solutions that meet user and business needs. 
• Provides end user assistance when issues arise, ensuring proper reporting and prioritization while identifying potential workarounds. 
• Analyzes complex business challenges and proposes solutions that enhance operational efficiency. 
• Enhances, maintains, and troubleshoots business applications. Demonstrates proficiency in workflow automation, underwriting policies, and business rules.  Provides training to employees as needed. 
• Supports and promotes agile planning methodologies as a valuable way to consistently create, deliver, and implement a business-relevant software solution. 
• Provides cross-functional leadership and direction to the department. Works with department technology leads and Subject Matter Experts (SME) to look for opportunities for continuous improvement and streamlining current procedures that will support future states. 
• Utilizes and evolves processes used for performing and tracking Quality Assurance (QA) and User Acceptance testing any resulting incident generated bypass/fail test events. 

About You 

• You enjoy mentoring and empowering others. 
• You are decisive and take calculated risks; you see conflict as opportunities. 
• You have an awareness of when, how, and to whom to delegate.
• You are fact-based, decisive, and enjoy problem solving.
• You’re committed to professional development. 
• You thrive in a fast-changing environment and seek opportunities for improvement.

What it Will Take

• Bachelor’s degree in business or a related field. 
• Minimum of 7 years of experience in underwriting, commercial insurance, technical operations, or a related field, at a level that provides evidence of process knowledge. 
• Minimum of 3 years of experience managing others as demonstrated in a supervisory position or through managing projects requiring skill and influence. 
• Excellent verbal and written communication skills. 
• Strong strategic thinking skills with an ability to establish plans with no existing roadmap. 
• Applied understanding of continuous improvement and Lean Six Sigma highly desirable.
• High level of competency with information technology, including IT certifications in Project Management and/or Business Analysis highly desirable.

What Society Can Offer 

• Comprehensive Benefits Package: Salary with bonus plan; health, dental, life, and vision insurance
• Retirement: Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan
• Work-Life Balance: Company-paid holidays; flexible scheduling; PTO; telecommuting options
• Education: Career Coaching; company-paid courses; student loan and tuition reimbursement
• Community: Charitable Match; paid volunteer time; team sponsorships
• Wellness: Employee Assistance Program; wellness initiatives/rewards; health coaching; and more

Society Insurance prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Society Insurance also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans with Disabilities Act and applicable state and local laws.  Society Insurance is a drug-free workplace.