Process Improvement Analyst - Operations

This is a remote position. 

For over 89 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments.

Currently, we have an immediate opening for a Process Improvement Analyst to support out Operations and Payments departments! The Process Improvement Analyst is responsible for identifying and deploying department process improvements for their assigned business unit using in depth knowledge of their business needs. This includes reviewing processes, practices, and technology to identify improvements, map current and future state, and work with leaders to prioritize, monitor, and evaluate improvement initiatives. The Analyst will also work closely with the department to create relevant department training materials.

Primary Responsibilities:

• Conducting needs assessments related to performing functions within the department based on leader input to identify performance or capability gaps at the group or department level. This includes assisting with developing and maintaining an operating roadmap to continually improve the department’s processes, practices, and tools.
• Developing project roadmaps, plans, and dashboards to track and report progress.
• Planning regularly scheduled, structured review of processes, practices, and technology to identify potential areas of improvement which includes updating and maintaining procedures related to how to perform department functions including those within that business unit’s core systems.
• Performing testing on new technology, systems, or upgrades to ensure functionality and accuracy prior to implementation and develop user-adoption strategy.
• Providing support with the creation and development of training content which includes but not limited to department core systems, system updates/upgrades, process changes, etc. and working with the department to ensure the training materials are deployed appropriately (e.g. working with Training Specialist to deliver training).
• Acting as a liaison between vendors and the Credit Union.
• Working with the business unit and IT resources to create solutions and implement improved processes across various system flows.

Basic Qualifications:

• Education: Bachelor’s degree
• Minimum 5 years’ experience performing or leading department processes, tools/technology, practices, and products and services.
• Experience designing, documenting, and implementing processes, tools/technology, and practices.
• Experience leading cross-organizational or cross-functional project teams using standard project management tools and methodologies to manage scope, timelines, and costs.
• Experience facilitating training for groups or teams.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.