Manager Group Member Services

Manager Group Member Services (HEALTHCARE)

Work from home (telecommute) within Oregon, Washington, Idaho or Utah 

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For: 

Every day, Cambia’s Payment Integrity – Support Services Team is living our mission to make health care easier and lives better. The Manager Member Operations is responsible for leading the development and implementation of business operations and member service strategies that align with the organization's goals and objectives. This role will oversee the management of multiple teams, that may include ASO Operations, Customer Service, and Member Operations Support, to ensure that all key service-related performance metrics are met. The Manager will also be responsible for ensuring that all performance metrics and contract obligations are met, and that the organization is in compliance with regulatory requirements – all in service of making our members’ health journeys easier.  

If you're a motivated and experienced Manager or Supervisor in Group Services, Customer Services (HC), Membership, etc. looking to make a difference in the healthcare industry, apply for this exciting opportunity today!
 

What You Bring to Cambia: 

Qualifications and Certifications:  

• Bachelor’s degree in a business or healthcare administration field
• 8+ years of experience in business operations or customer service leadership or supervisory position with increasing levels of responsibility
• Or equivalent combination of education and experience. 

Skills and Attributes (Not limited to):  

• Demonstrated good judgment, problem-solving, analytical, and cognitive, verbal, and written communication and formal presentation skills
• Ability to apply critical thinking and sound judgment
• Current operational knowledge of the insurance field preferred
• Advanced knowledge of program evaluation concepts and methodologies, with expertise in program effectiveness analysis, measurement, and reporting
• Excellent working knowledge of MS Office products
• Understanding of regulatory constraints associated with publishing benefit documents, MTM requirements, and dependencies of CAPS

What You Will Do at Cambia (Not limited to):   

• Develop and implement business operations and member service strategies that align with the organization's goals and objectives
• Oversee the management of multiple teams, including ASO Operations and Group and Member Operations Support
• Good understanding of member service functions, including experience in managing high volume production environments.
• Ensure that all key service-related performance metrics are met, including customer satisfaction, productivity, and quality
• Ensure that all contract obligations are met, and that the organization is compliant with regulatory requirements
• Responsible for publishing group contracts and member benefit books
• Develop and maintain relationships with internal stakeholders, including sales, marketing, customer service, clients and agents
• Collaborate with external partners, including vendors and regulatory agencies
• Develop and manage budgets, forecasts, and financial reports
• Identify and implement process improvements to increase efficiency and effectiveness
• Develop and implement training programs to ensure that staff have the necessary skills and knowledge to perform their jobs effectively
• Ensure that all staff are aware of and comply with organizational policies and procedures

The expected hiring range for The Manager, Group Member Services is $115k–$125k, depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%.  The current full salary range for this position is $86k Low/ $108k MRP / $141k High

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:  

• Work alongside diverse teams building cutting-edge solutions to transform health care.  
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.  
• Grow your career with a company committed to helping you succeed. 
• Give back to your community by participating in Cambia-supported outreach programs.  
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.  

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.  

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: 

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. 
• Annual employer contribution to a health savings account.  
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. 
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). 
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). 
• Award-winning wellness programs that reward you for participation. 
• Employee Assistance Fund for those in need. 
• Commute and parking benefits. 

Learn more about our benefits. 

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.