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Monitoring Specialist - Eviden

extra holidays

Remote:

Full Remote

Salary:

10 - 10K yearly

Work from:

Bulgaria

Offer summary

Qualifications:

Student or recent graduate in Informatics, Engineering, Economics, or Management., Experience in an IT support role is a plus., Proficient in English., Excellent communication skills..

Key responsabilities:

Perform online monitoring of critical applications 24/7.
Resolve issues with SAP and non-SAP system interfaces.

Eviden XLarge https://eviden.com/

10001 Employees

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Job description

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

Responsibilities

Perform online monitoring and basic troubleshooting of critical applications on a 24x7 basis
SAP Systems availability and performance (ERP, CRM, APO, Portals)
Business Transactions availability and performance
Windows Servers availability and performance
Resolve issues with the interfaces between different SAP and non-SAP systems
Complete daily checks on critical system parameters based on pre-defined criteria
Execute repetitive tasks based on standard procedures
Provide excellent customer service and problem resolution to users through the Service Desk ticketing system, e-mail and/or by phone
Work on shifts

Required Skills And Experience

Third/last year student or recent graduate in the fields of Informatics, Engineering, Economics, or Management
Experience in IT support role would be considered an advantage
Ability to multitask
Proficient in English
Excellent communicator
Customer-service oriented
Active and participative team player

Our Offering