IT Support Officer

Do you have experience in troubleshooting and solving urgent technical issues with great efficiency? Do you have a good eye for detail and know how to prioritize? Continue reading, this might be your next job!

The Company

Tiko (previously known as Triggerise) believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 6 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa, Burkina Faso, and Zambia. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Tiko has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of 160 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.

We will happily accept applicants currently based in South Africa.

The Job

The IT Support Officer provides technical support to the internal organisation. You are responsible for setting up, troubleshooting and escalating any issues that come up with soft- and hardware within the organisation.

Your main tasks will be: 

• You install and configure laptops and other hardware that is used in the organisation. You make sure the required updates are available and advise on and support with installation. You give employees access to accounts that are relevant to them and remove their access when they leave the organisation. 
• You help employees to resolve technical issues by providing phone and long-distance support. You escalate issues you cannot resolve, and you are the point of contact with supplier support. You keep logs of support questions and how they are resolved.
• You maintain the stocks of hardware in the organisation, keeping the balance between availability and cost. You are responsible for the software licenses the organisation has and work with the procurement department to make sure we buy high quality against competitive prices. You keep a full overview of IT assets and licenses in the organisation.

About You

The right person for the role will be an empathetic communicator, skilled in resolving issues. You are capable of logical and practical troubleshooting, with a keen eye for detail to ensure thorough resolution of tasks. You demonstrate strong organizational skills, excelling in managing multiple tasks simultaneously while maintaining efficiency and effectiveness.

• At least 4 years of experience working within an IT Support team.
  
• Proficient in setting standards for hardware requirements, maintenance, and replacement of assets.
• Knowledgeable in Google Workspace (Professional Google Workspace Administrator certification is a plus).
• Skilled in using remote monitoring administration tools (e.g., NinjaOne, Pulseway).
• Strong experience in NetSuite administration (mandatory).
  
• You are currently currently based in South Africa (mandatory).

The Rewards

At Tiko we believe in being open, also when it comes to salaries. In South Africa, the monthly salary bracket for this position is R30,392 - R45,587 gross, plus benefits. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues. 

In addition to your monthly salary, we offer you:

• Great secondary benefits.
• A personal development budget.
• Unlimited holidays, if you can make it work with your team you’re good to go.
• Growth opportunities.
• A product to help shape as we grow, to leave your mark on how we do things.
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Click Apply for This Job! Want more information? Check out our website tikoafrica.org or contact our Global Recruiter. We only accept applications through the apply links, not by email.

—
Tiko prioritizes integrity in our workplace and respects your privacy.

Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.

We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.

CompensationR30,392 - R45,587 gross