Remote Technical Support Specialist II for Software

Job Overview

We are a reputable electronic medical records software organization based in Bonita Springs, Florida, seeking a dynamic and skilled full-time Technical Support Specialist to join our team. If you are passionate about technology and dedicated to assisting others, this opportunity may be ideal for you.

Key Responsibilities

In this role, your primary focus will be on delivering telephone and remote access support to our clients. Your key responsibilities will include:

• Installing and troubleshooting software, as well as diagnostic equipment and device integrations.
• Addressing both technical and training-related inquiries.
• Identifying and resolving bugs or feature requests, and coordinating with our development team for necessary adjustments.
• Recommending tailored hardware and software solutions that meet our clients’ needs.
  
  

Required Skills

We seek candidates with a proven track record of at least four years in relevant areas, which include:

• Designing and installing Microsoft Windows Server 2012 or newer systems.
• Proficiency in Active Directory and Workgroup Authentication.
• Knowledge of best practices for network, workstation, and server management.
• Understanding of server fault tolerance and backup methodologies.
• Familiarity with group policies, server, and workstation troubleshooting.
• Comprehension of WAN infrastructures, including VPN.
• Experience with Remote Desktop and Terminal Services.
• Competence in network design, troubleshooting, and maintenance.
• Database maintenance and reporting experience, particularly with Microsoft SQL Server.
• Strong communication skills with clients and end users.
• An MCSE certification or equivalent experience is preferred.
• Exceptional troubleshooting abilities are essential.
  
  

Qualifications

The ideal candidate should possess:

• A Bachelor’s degree or equivalent experience.
• At least four years of positive experience in technical support or a similar role.
• Strong interpersonal skills and a professional demeanor.
  
  

Career Growth Opportunities

Joining our team presents a unique opportunity for professional development. You will work alongside experienced professionals, fostering both personal and professional growth while contributing to a healthcare application that significantly enhances patient care.

Company Culture And Values

We pride ourselves on a respectful, rewarding, and challenging work environment that prioritizes character, family, and work-life balance. Our culture values hard work and collaboration, welcoming candidates who resonate with our core principles:

• Treat others as you wish to be treated.
• Value principles over profits.
• Focus on the needs of the ophthalmologist, their staff, and the patients.
• Listen carefully before responding.
• Cultivate a positive work atmosphere.
  
  

Networking And Professional Opportunities

Working with us offers valuable networking opportunities within the healthcare technology sector, allowing for enhanced skill development and collaboration among industry professionals.

Compensation And Benefits

We offer a reliable and long-term full-time employment opportunity that includes:

• Comprehensive medical, dental, disability, and 401(k) benefits.
• A Scheduled Day Off (SDO) Program encouraging monthly personal time for relaxation and recharge.
• Access to modern amenities, including a fully equipped kitchen and relaxation spaces with zero-gravity recliners and massage chairs for in-office employees.
  
  

If you are enthusiastic about making a meaningful impact in the healthcare technology field and meet the outlined qualifications, we would be delighted to receive your application!

Employment Type: Full-Time