Bilingual Support Specialist (Slovak - English) for Chat and Email

Job Overview

We are seeking a dedicated and remote Bilingual Customer Support Specialist fluent in Slovak and English to join our dynamic team at Strikingly. Our mission is to empower individuals to express their uniqueness through our user-friendly, mobile-optimized website builder.

Key Responsibilities

• Embody the Strikingly brand voice in every interaction, ensuring a consistent and engaging customer experience.
• Create memorable ‘WOW’ moments by delivering outstanding customer support via email, chat, and social media channels.
• Translate product information and customer communications, including newsletters and lifecycle emails, to enhance understanding and engagement.
• Acquire in-depth knowledge of our products and internal tools to provide effective assistance to our customers.
• Foster a positive atmosphere in every interaction with customers and team members, emphasizing happiness and support.
  
  

Required Skills

• Exceptional communication abilities in both Slovak and English.
• Strong dedication to assisting individuals with diverse learning preferences.
• A genuine enthusiasm for continuous learning, problem-solving, and analytical thinking.
• Proven experience in a fast-paced customer service environment.
• Technical proficiency with a working desktop or laptop featuring a minimum of 8GB RAM, running Windows 10 or MacOS 10.12.6 or higher, and a reliable internet connection of at least 20 Mbps.
  
  

Qualifications

• Professional-level fluency in Slovak and English is essential.
• Previous experience in customer service roles is highly valued.
• A positive, can-do attitude that enhances team dynamics and customer satisfaction.
  
  

Career Growth Opportunities

At Strikingly, we believe in nurturing talent and offering avenues for career advancement, supported by comprehensive training and development initiatives.

Company Culture And Values

We cultivate a collaborative and enjoyable international workspace where support and happiness are foundational to our operations. We value diversity and are committed to creating an inclusive environment for all employees.

Compensation And Benefits

• Enjoy the flexibility of working from any location.
• Competitive salary based on experience and skills.
• Paid leave is available after one year of service.
  
  

If you are looking to contribute to a company that prioritizes customer happiness and fosters a supportive work culture, we encourage you to apply and share a brief overview of your relevant experience.

Employment Type: Full-Time