Job Title: Bilingual HR Customer Service Representative
Job Description
Seeking an Associate of Human Resources who will work on our Employee Services group.
Triage inquiries and raise issues according to defined processes and procedures; these issues may include navigational support and answers regarding Workday, payroll, and incident management. Perform transactions and suggest improvements in Workday while maintaining content in the team’s knowledgebase program. Use proactive communications to contribute to improving relationships and service levels with staff and Center of Excellence partners. Provide superb customer service as measured by Service Level Agreements and contact center metrics. Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior. Manage other assigned activities as necessary.
Hard Skills
- Previous call center customer service experience
- Bilingual: Fluent in English and Spanish
- HR Back ground (HR Shared Services) - preferred
- Workday experience - preferred
- ServiceNow - preferred
Soft Skills
- Effective verbal and written communication in both English and Spanish
- Proactive communication
- Team player
- Customer service orientation
- Ability to suggest improvements
Work Environment
Hybrid - Mostly remote engagement. Must come into the office about once a month (Tampa, FL). Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
