Supplier Success Professional (Customer Support)

SUMMARY

The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. 

If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home). 

Pay rate: $20/hour CAD

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to all Avetta customers 
• Help end-users navigate the Avetta Cloud Application
• Verify technical documents submitted by end users
• Ability to resolve complex issues with focus on customer experience 
• Interact directly with Avetta customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Support and explain customer billing and subscription terms
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta’s culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars

MINIMUM QUALIFICATIONS:

• Call center experience is a plus
• Excellent communication skill – both written and orally
• Working PC knowledge, windows preferred and related applications
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability
• Self-Motivated
• Stress tolerance
• Ability to learn and apply new information or skills