The main responsibilities:
- Elimination of incidents and defects in software products and IT infrastructure
- Monitoring of servers and virtual infrastructure
- Network infrastructure monitoring
- Collaborate with a support, quality, and development team to address customer issues
- The company’s applications knowledge, their new features, and interface
- Making suggestions for product improvement
- Identify and suggest possible improvements to procedures
- Timely processing of Jira requests and setting of problems priorities
Required skills:
- Sufficient English level to work with documentation
- Javascript
- HTML/CSS
- MongoDB
- Node.js
- Understanding the support process
- Linux, SSH (command line) (servers installed on Linux)
- Prompt execution of tasks (in compliance with internal rules, regulations and KPIs)
- Ability and willingness to learn quickly.
- Sociability
- Responsibility
- Customer orientation
Additional skills:
- General knowledge of the involvement and operation measurements principles and TCP/IP stack protocols
- Express/Atlassian Connect Express
- GIT/Bitbucket.
- React.js
Would be an advantage:
- REST API, JSON
- MySQL
- AWS EC2 and their basic administration
- Jira Cloud development
- Experience with Atlassian: Jira, Confluence
- Ability and desire to quickly learn various technologies and services
We appreciate your talent and invite you to develop it with us!
Fill the “Apply for this position” form on the right, attach your resume, send it to us, and we will review it.
Have any questions ?
Please write on email: [email protected] and we will contact you.
