Service Desk Engineer

Your challenge as a Service Desk Engineer

Are you ready to step into an exciting role as a Service Desk Engineer with Blyce? As the first point of contact for our clients, you play an important role in ensuring their success by providing timely and effective technical support. Become part of our dynamic and international team, dedicated ensuring client satisfaction across Small Island Developing States (SIDS) and developing countries such as Suriname, Curaçao and Bonaire.

As Service Desk Engineer, your role will be essential in ensuring seamless operations and delivering an outstanding customer experience. Whether you are addressing internal technical challenges or supporting external client onboarding, your passion for both customer service and technology will have a direct impact on enhancing our clients' digital experiences.

Your diverse responsibilities will include:

• Providing 1st line support to internal and external clients, ensuring timely issue resolution and escalating more complex problems as needed.
• Leveraging your expertise as a Service Desk professional to troubleshoot and resolve incidents related to laptops, networks, servers, and other critical IT systems, ensuring business continuity.
• Managing the intake, monitoring, and reporting of support requests, adhering to SLAs and work agreements.
• Collaborating with internal teams, contributing to colleague and client onboarding/offboarding, and maintaining support documentation.
• Proactively monitoring systems, managing support tools, and executing operational activities and procedures.
• Taking ownership of incoming issues, applying ITIL methodology, and delivering presentations to clients to ensure clarity and understanding.

We offer an attractive benefits package including:

• An excellent gross starting salary between ANG 5,200 and 7,700 per month, with annual growth opportunities (based on experience and full-time employment in Curacao).
• A one-year contract followed by an indefinite contract when we are the perfect match.
• Enjoy 23 vacation days with the possibility to buy or sell 8 vacation days per year.
• You receive 8.33% vacation pay per year.
• A variable gross compensation of an extra month's salary per year, paid monthly.
• A fixed gross expense allowance of ANG 500,- per month.
• An annual variable reward based on company results.
• A good pension scheme at Guardian Group.
• A hybrid office and work-from-home policy providing flexibility and balance.
• A company laptop and all necessary IT resources.
• A phone subscription for business and personal use.
• Develop your talent and career within Blyce in collaboration with our Talent Development Specialist.
• Connect with colleagues through our parties, dinners, and sports team activities.
• A personal and warm atmosphere within the Blyce family!

About Blyce

For over 35 years, our mission has been to contribute to the digitization of governments and societies worldwide. In more than 18 countries globally, we use our expertise and knowledge to help small islands and developing countries transform with the help of technology.

We offer innovative software solutions for government services in the areas of taxes, social security, permits, and licenses that have a significant impact on societies and improve the daily lives of the people living in these countries. We do this with a warm, passionate, ambitious, and multicultural team of 140+ colleagues from Curaçao, the Netherlands, Colombia, and Bonaire.