Teach Abroad Senior Coordinator

Who we are: 

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:  

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision) 
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are: 

The Teach Abroad Senior Coordinator is responsible for proactively moving CIEE Teach Abroad applicants forward through every stage of the pre-departure process, including initial inquiries, application processing, job placement, participant confirmation, pre-departure guidance, and empathetic, highly responsive customer support. In addition, the Senior Coordinator collaborates with in-country staff and partner organizations on the job placement process and in-country orientations. This position is full-time.

What you’ll do: 

• Proactively engage with interested leads or applicants via phone, text, and email outreach, as well as scheduled calls.
• Answer applicant and participant questions via phone, text, and email - maintain contact with participants throughout the enrollment cycle.
• Review applications, accept applicants, and convert them to paid participants.
• Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
• Maintain the integrity of participant data in the database system, and create and use reports as needed.
• Collect and track applicant documents and visa materials.
• Communicate with overseas staff and coordinate delivery of participant information to program sites.
• Produce pre-departure materials, weekly updates, group emails, and other information delivered to participants.
• General clerical duties include but are not limited to digital records keeping, preparing and distributing letters (digital or hard-copy, as necessary) to verify past participation, confirm insurance coverage, or support visa applicants.
• Assist with program marketing, including but not limited to writing announcements, blog posts, newsletters, representing CIEE at recruitment events (online or in person), collecting participant photos and other content, and posting to social media and engaging with social media audiences.
• Maintain the Teach Abroad email inbox; respond to inquiries and specific questions.
• Perform other duties as assigned.

What you’ll bring:

• Bachelor's degree (or international equivalent).
• Two years of professional work experience required.
• Must have the ability to operate independently, and plan for and manage multiple tasks and priorities simultaneously.
• Strong administrative and organizational skills including attention to detail required.
• Ability to communicate with a diverse range of audiences - Must be able to exude empathy and control over the phone and in email.
• Must have the ability to communicate fluently, concisely, and creatively using the English language, both verbally and in writing.
• Must have extremely strong interpersonal skills, be a team player and a self-starter who is able to exercise sound judgment to handle a variety issues.
• Advanced experience working with Word, Excel, and Adobe Acrobat required - must know how to set up mail merges and how to format spreadsheets and documents.
• Experience studying, teaching, or living abroad preferred but not required.
• Experience with database systems and Salesforce a plus but not required – Must be comfortable learning new databases and technology.
• Experience with sales and enrollment management desirable but not required.
• Occasional domestic and international travel required.

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply. 

Due to federal regulations, a reference and background check will be conducted as a condition of employment.