Collections Specialist - (HR30683DH)

Job Title: Collections Specialist
Location: Remote (PST Time zone)
Salary Range: up to 1500 USD

Work Schedule: Monday - Friday, 8:00 PM to 5:00 AM (PST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

The Collections Specialist will play a crucial role in managing tenant accounts and ensuring the timely collection of payments. This role requires a detail-oriented professional with a background in commercial real estate and a commitment to providing excellent customer service while collaborating with internal teams. The ideal candidate will also be proactive in identifying opportunities to enhance collections processes.

Key Responsibilities:

• Monitor tenant accounts and review ledgers to identify outstanding balances.
• Engage with tenants to resolve account balances, negotiate repayment plans, and address inquiries.
• Collaborate with asset management and legal teams on default matters.
• Interpret and analyze receivable ledgers and related financial documents.
• Investigate and resolve billing discrepancies or disputes.
• Coordinate with external collections agencies when necessary.
• Apply basic accounting skills to manage payments, process adjustments, and generate financial reports.
• Stay updated on commercial real estate laws and regulations related to collections.
• Develop strategies to improve the collections process and reduce outstanding balances.
• Generate reports on collection activities for management review.

Qualifications:

• Proficiency in MRI or similar accounting software preferred but not required.
• Experience with Versapay (Tenant Portal) preferred but not required.
• Knowledge of Hubspot or similar CRM preferred but not required.
• Familiarity with Monday.com or similar project management software preferred but not required.
• Understanding of commercial real estate accounts receivable (A/R) reports and basic accounting.
• Strong English verbal and written communication skills.
• Ability to work in a fast-paced environment, multitask, and problem-solve creatively.
• Customer-focused with a commitment to providing high-quality service.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.