Remote Collections Specialist - Default Mortgage | WFH

Job Overview

Join our dynamic collections team and embark on a fulfilling career as a Default Mortgage Specialist! We are seeking a motivated and personable individual who is eager to contribute positively to the mortgage servicing sector. This position offers an exceptional opportunity for skill enhancement and career progression.

Key Responsibilities

As a Default Mortgage Specialist, your core responsibilities will include:

• Addressing diverse mortgage collections inquiries such as processing payments, establishing repayment plans, and negotiating resolutions for delinquent accounts.
• Delivering outstanding customer service by thoroughly researching and resolving inquiries and complaints with a focus on achieving first-call resolution.
• Monitoring accounts that are past due, initiating necessary collection actions, and informing account holders and cosigners about their account status.
• Thriving in a fast-paced and structured environment while meeting performance metrics with an unwavering commitment to quality and productivity.
• Promoting company products and services to enhance customer satisfaction and loyalty.
• Collaborating with colleagues to achieve individual, team, and departmental objectives related to service level agreements and client satisfaction.
• Completing additional tasks and projects as directed by supervisors.
  
  

Required Skills

To excel in this role, candidates should possess:

• Excellent interpersonal skills and proficiency in written and verbal communication.
• Strong listening capabilities and adept problem-resolution skills.
• A solid work ethic and strict adherence to schedules and deadlines.
• Flexibility and adaptability to swiftly changing circumstances.
  
  

Qualifications

The ideal candidate will have:

• A high school diploma or GED.
• At least 1 year of experience in the mortgage servicing industry or a call center environment.
• Successful participation in a comprehensive training program, including the completion of all assessments.
• A thorough understanding of relevant regulations, including TCPA, FDCPA, Regulation E, Regulation Z, Regulation X, Regulation V, and others.
• Availability to work nights and weekends as required.
  
  

Career Growth Opportunities

This role provides a pathway for professional advancement through participation in extensive training programs and the opportunity to undertake additional responsibilities as directed by management.

Company Culture and Values

We are dedicated to fostering a diverse and inclusive workplace where every team member is empowered to make a meaningful impact in the lives of others.

Compensation And Benefits

We offer a comprehensive benefits package that includes:

• Health, dental, and life insurance.
• 401(k) plan with matching contributions.
• Paid time off.
• Employee assistance programs.
• Tuition reimbursement.
• A referral program.
• Opportunities for professional growth and development.
  
  

If you are ready to elevate your career in a supportive and dynamic environment and make a significant difference in the mortgage servicing industry, we invite you to apply!

Employment Type: Full-Time