Offer summary
Qualifications:
High school diploma or equivalent, 2 years in first-party collections, Inbound/Outbound call center experience, Customer service experience in remote setting, Basic typing, math, and problem-solving skills.
Key responsabilities:
- Resolve inbound/outbound calls using multiple applications
- Respond to billing inquiries and resolve account issues
- Negotiate payments and direct customers to appropriate team
- Explain billing charges clearly and meet standards/goals
- Perform special projects and maintain attendance goals