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Customer Support Specialist (Incident Resolution)

Remote:

Remote First

Contract:

Work from:

Offer summary

English knowledge on Upper Intermediate level, Knowledge of travel business and booking systems, Knowledge of another European language is a plus.

RateHawk Leisure, Travel & Turism Scaleup https://www.ratehawk.com/

201 - 500 Employees

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities:

rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
advising clients on all matters concerning bookings and our product;
communication with suppliers, hotels and clients by email and phone;
working in CRM systems and with our internal databases.

Requirements

knowledge of English on at least Upper Intermediate level (both spoken and written);
kindness, stress-resistance, politeness and responsibility;
ability to learn quickly and be results-focused;
a functioning computer and microphone;
knowledge of the travel business and booking systems;
knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

Benefits

remote work;
a young and active team of super specialists;
schedule: 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m. Türkiye time / 2 days off, including weekends);
salary 600 euro + till 250 euro bonus kpi;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.