Offer summary
Qualifications:
Entry level experience in technical support, Bilingual in English and French, Excellent communication skills, Experience with ticketing platforms is a plus, Deep understanding of Hootsuite features.
Key responsabilities:
- Provide subject matter expertise to Enterprise customers
- Resolve customer inquiries with a customer-first mindset
- Troubleshoot product issues effectively
- Identify and report patterns impacting services
- Collaborate with teams to enhance customer experience