Offer summary
Qualifications:
Fluent in English, excellent communication skills, Previous customer service experience preferred, Proficient with Intercom and eCommerce software.Key responsabilities:
- Engage with customers and respond to inquiries within 10 minutes
- Assist with onboarding, troubleshooting, and processing refunds
- Monitor feedback and escalate recurring issues
- Maintain detailed records of customer interactions
- Collaborate with team members to improve service processes