Account Development Manager - Toronto, Ontario

LifeScan is a global leader in blood glucose monitoring and digital health technology and has a vision to create a world without limits for people with diabetes and related conditions. More than 20 million people and their caregivers around the world count on LifeScan’s OneTouch products to manage their diabetes. The team has an unwavering commitment to quality in the development of agile products and digital platforms defined by simplicity, accuracy, and trust to enable knowledge, wellness, and health of individuals. At LifeScan we believe our talented and passionate team is what makes us special.

We have a great contract opportunity for an Account Development Manager based out of the Greater Toronto Area to cover a 12-month maternity leave starting in June 2025.

This Account Development Manager will be responsible for driving results and relationships with our largest corporate accounts in Canada. Key responsibilities of the successful candidate will be to

• Achieve forecast and market share objectives within a given set of key accounts and distributors (typically corporate head office structure) through the development of customer partnerships and the implementation of business plans that include distribution, pricing, promotion, education and shelf management strategies.
• Be the lead point of contact for all sales activities, serving as the Voice of Customer in developing and executing initiatives that will achieve mutual and profitable growth objectives.
• Coordinate and leverage internal cross-functional resources (sales, marketing, supply chain & finance) to develop plans that will maximize results at the customer level.
  
  
  

The successful candidate must be able to coordinate internal company resources & build working relationship (sales management & sales reps, marketing, supply chain & customer care, finance) focused upon maximizing results across LifeScan’s key customers and strategic partners.

Key Responsibilities

• Achieve account forecasts by developing and delivering on business plan goals
• Partner cross-functionally to develop and execute promotional plans
• Prioritize decisions based on ROI analyses to deliver market share and volume objectives efficiently
• Actively manage trade and marketing budgets for accuracy, efficiency, and effectiveness
• Resolve issues and business gaps and identify new opportunities
  
  
  

Key Working Relationships

• External Customers Develop partnerships with key national pharmacy customers assigned. This includes establishing cross-functional relationships, category management, professional services, marketing, supply chain, logistics and finance as required
• Sales Team - Work with Sales Leadership, Account Development Manager (ADM) team, Territory Managers (TM) & Regional Business Managers (RBMs) to inform strategy, share best practices and communicate sales direction in order to meet business objectives
• Sales Analytics - Leverage available reporting tools and collaborate with Analytics to help shape relevant, data-driven insight and decisions
• Marketing - Collaboratively develop account/channel specific program to profitably grow LifeScan sales & market share. Incorporate account direction into POA programs, provide competitive intelligence & market dynamics
• Supply Chain & Customer Care - Work with Customer Logistics Services for demand planning and to improve customer logistics
• Accounting - Manage customer specific bankbooks to track spending to achieve overall territory spending and ROI objectives. Maintain spend management
  
  
  

Soft Skills & Attitude/Behavior

• Team Player
• Accountability
• Initiator
• Achievement Drive
• Communication
• Excellent interpersonal skills and proven ability to partner effectively across an organization and externally to customers, suppliers etc.
• 7+ years of sales experience with a proven track record of consistent, positive sales results in the CPG, medical device or pharmaceutical industry
• Direct national key account management working with buyers, category directors, pharmacy/professional services and executive level head office staff of major pharmacy chains an asset
• Experience & knowledge of LifeScan Canada commercial model & value proposition an asset
• Knowledge of trade and retail market (OTC/diagnostics or pharmaceutical preferable), competitive products and industry at a national level
• Strong understanding of Strategic Customer and Relationship Management skills
• Outstanding leadership skills - role model for the LifeScan Shared Values
  
  
  

Role Specific Competencies

• Ability to drive multiple projects and initiatives in a dynamic environment with competing priorities
• Excellent negotiating skills, presentation and communication skills, analytical skills
• Ability to work independently and to demonstrate initiative.
• Proven administration, budget management, and computer skills
• Ability to analyze and use data to develop persuasive recommendations, plans and solutions
• Strong cross-functional collaboration and planning skills, including ability to assess financial opportunities and ROI
• Ability to think critically, innovatively and have strong business acumen
• Good driving record; ability to travel (air or surface) to customer account locations in Canada
  
  
  

Work Experience

• 5-10+ years' experience in Key Account Sales, Medical Devices, and/or Management
• Highly proficient in Microsoft Office product suite
• Salesforce
• Tableau
• Speaks fluent English and knows basic French
  
  
  

CAD $120,000.00 - CAD $125,000.00 /Yr.