Offer summary

Qualifications:

2-3 years of experience in the financial or regulated industry preferred., 3+ years of experience in Instructional Design with a focus on eLearning., University/College Degree in finance, Business or related field., Strong organizational, time management, and communication skills..

Key responsabilities:

Develop and deliver training programs for new hire customer care members.

Redesign new hire training content to maximize learning and efficiency.

Collaborate with subject-matter experts to create best-in-class training modules.

Manage evaluation processes and provide feedback to participants.

Job description

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The purpose of the Training & Development Specialist (TDS) is to develop and deliver training programs for new hire customer care members. The TDS will be tasked with redesigning the new hire training content ensuring that there is a combination of eLearning, facilitator led training and hands on activities to keep adult learners engaged. The goal of the New Hire Program revamp is to maximize learning and create a more streamlined and efficient program. After content development and approval of the new content, the TDS will deliver a train the trainer session to ensure all trainers are aligned with the revamped program and their suggestions are incorporated in the final content.

The Core Responsibility!

Observe and review the materials used in the existing new hire training program to determine what is working, what may need changing and to identify potential training gaps.

Work with subject-matter experts and other key areas such as Quality and Training & Content to fully understand the Customer Care Representative role. Determine the revised content for new hire training course modules based on top handled customer care scenarios and with the goal of creating a best-in-class new hire training program.

After determining the content needed for the program, redesign the delivery based on which learning modality should be utilized to maximize learning and minimize training time whenever possible.

Design and develop ILT, eLearning, participant’s guides, and activities to facilitate the transfer of learning.

Design a Leader’s training guide with key talking points to ensure ease of delivery and consistency among the facilitators of the program.

Deliver New Hire training to newly hired remote employees as needed.

Manage the evaluation process and score quizzes providing feedback to the participants. Ensure evaluations are tracked so agent and class knowledge gaps can be identified.

Let's Talk About You!

2-3 years of experience in the financial, personal banking or a highly regulated industry is preferred.

3 plus years of experience in Instructional Design is needed with a focus on eLearning design.

2-3 years of experience in facilitating remote training to adult learners via virtual instructor-led training.

Previous experience resigningan existing training programor creating one from scratch (4-6 weeks length) is required.

University/College Degree in finance, Business or related field.

Certificate in Teaching, Adult Education or Instructional Design is a definite asset.

Solid knowledge of various software packages, including MS Word, Power Point and various training software such as Articulate(Storyline/Rise).

Strong organizational, time management, facilitation and communication (both oral and written) skills.

Strong learning and change agility is required.

Proven ability to work both independently and collaboratively.

Knowledge in editing tools including video editing are definite assets.

Bilingualism (French/English) is an asset.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!

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