Offer summary

Qualifications:

Experience in sales, customer service, and contact center operations is highly preferred., A high school diploma or GED is required, with a bachelor's degree in a business-related field or equivalent experience preferred., Strong leadership and coaching skills are essential for this role., Excellent problem-solving, decision-making abilities, and a customer-centric mindset are necessary..

Key responsabilities:

Supervise and mentor a team of Inside Sales Representatives to achieve sales goals.

Provide ongoing coaching to improve sales performance and implement development plans.

Manage daily operations of the Contact Center to ensure efficiency and excellent customer experience.

Analyze performance metrics to identify improvement opportunities and drive strategic initiatives.

Job description

Horace Mann is seeking an Inside Sales Supervisor to oversee Contact Center Sales operations and support the development and coaching of sales representatives.

Key Responsibilities:

Lead & Develop Team: Supervise and mentor a team of Inside Sales Representatives, fostering a high-performance culture focused on achieving sales goals.
Sales Coaching & Performance Management: Provide ongoing coaching to improve sales aptitude, identify performance gaps, and implement tailored development plans.
Operational Oversight: Manage the daily operations of the Contact Center, ensuring efficiency, productivity, and an excellent customer experience.
Cross-Department Collaboration: Work closely with Processing, IT, Marketing, and other business areas to streamline processes and support company growth initiatives.
Data-Driven Decision Making: Analyze key performance metrics to identify opportunities for improvement and drive strategic initiatives.
Customer Advocacy & Quality Assurance: Handle escalated customer concerns, implement corrective actions, and provide coaching to prevent future issues.
Administrative Duties: Oversee and approve timecards, complete performance evaluations, and maintain reports on team performance using Key Performance Indicators (KPIs).

Qualifications:

Experience: Sales, Customer Service, and Contact Center Experience highly preferred.
Education: H.S. Diploma or GED Required, Bachelor's degree in a business-related field or equivalent experience.
Skills & Attributes:

Strong leadership and coaching skills.
Excellent problem-solving and decision-making abilities.
Ability to analyze data and implement process improvements.
Customer-centric mindset with a passion for delivering exceptional service.

Pay Range:

$53,200.00 - $78,550.00/annual plus incentive.

Salary is commensurate to experience, location, etc.

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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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