Offer summary

Qualifications:

Fluent in German (C1 level minimum) and upper-intermediate English., At least 1 year of experience in customer support., Strong communication skills with a positive and proactive attitude., Personal laptop or computer with at least 8GB of RAM and a stable internet connection..

Key responsabilities:

Handle customer inquiries related to e-commerce via emails, calls, and chats.

Build positive and long-lasting relationships with customers.

Provide support and guidance to customers regarding their orders.

Meet team KPIs and stay updated with cutting-edge technology.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Handle customer inquiries related to e-commerce via emails, calls, and chats
Build positive and long-lasting relationships with customers
Provide support and guidance to customers regarding orders
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

Fluent German (C1 level minimum) and upper-intermediate English
1 year of experience in customer support
Strong communication skills
Positive, responsible and proactive attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

Fixed schedule: Monday–Friday, 11 AM–7 PM, South Africa time
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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