Bilingual Customer Support Representative - Temporary Position (Project Embrace)

Location: Remote - Colombia

Schedule: Full-Time, Monday to Friday, Pacific Time

Company Overview

Peak Support is a fast-growing outsourcing firm dedicated to providing exceptional service to innovative companies. Since our founding in 2015, we have built a global team of over 2,000 professionals across the Philippines, Colombia, Eastern Europe, and the U.S. As a 4x Inc. 5000 company and a Certified Great Place to Work, we take pride in fostering an inclusive, high-performance culture.

At Peak Support, we believe in empowering our employees with meaningful work, growth opportunities, and a positive work environment. Our remote-first approach ensures that our team members thrive no matter where they are, while we continue to deliver best-in-class solutions to our clients.

Position Overview

We are seeking Bilingual Customer Support Representatives for a high-volume outbound project. This temporary position is ideal for candidates with strong communication skills, a background in outbound calling, and a drive to achieve results. If you have experience in telemarketing, lead generation, or sales-related customer service, we encourage you to apply.

Key Responsibilities:

• Conduct high-volume outbound calls to prospective customers.
• Effectively introduce products, services, or campaigns.
• Handle objections and provide compelling responses to generate interest and secure engagements.
• Maintain accurate records of call outcomes, updates, and follow-ups in the CRM system.
• Meet or exceed daily, weekly, and monthly call and performance quotas.
• Build rapport with prospects and ensure a positive brand experience.
• Collaborate with team members and managers to refine strategies and enhance call effectiveness.
• Continuously update knowledge of company products, services, and target audience.
• Efficiently manage time to maintain consistent productivity throughout shifts.

Candidate Profile Overview:

• Telemarketing/Call Center Representatives
  • Experience in BPO or customer service industries with outbound sales or appointment-setting tasks.
  • Familiarity with call scripts, rebuttals, and call handling best practices.
• Lead Generation Specialists
  • Background in identifying and qualifying leads for sales teams.
  • Experience using lead databases and prospecting strategies.
• Sales Representatives (Inside/Outside Sales)
  • Proven track record in outbound sales and meeting quotas.
  • Experience in upselling, cross-selling, and negotiating with potential customers.
• Account Executives or Business Development Representatives
  • Strong background in outbound outreach and building client relationships.
  • Experience in B2B or B2C sales environments.
• Customer Support Professionals with Sales Exposure
  • Customer service experience with upselling or retention responsibilities.
  • Experience handling objections and resolving issues while promoting products.

Requirements:

Must-Haves:

• Outbound Calling Experience
• Excellent Communication Skills
• CRM and Data Entry Proficiency
  • Experience using CRM tools (e.g., Salesforce, HubSpot) to track and document interactions accurately.
  • Strong attention to detail to ensure accurate record-keeping and follow-ups.

Nice-to-Haves:

• Experience in Sales, Lead Generation, or Appointment Setting
• Industry Knowledge
• Tech-Savviness and Negotiation Skills

Why Join Peak Support?

• Work From Home: Enjoy the flexibility of remote work while being part of an established organization.
• Growth Opportunities: Work with high-growth companies and gain exposure to dynamic industries.
• Supportive Culture: Join a diverse, equitable, and inclusive team that values collaboration and professional development.

Note: This is a temporary, full-time position with a Monday-Friday schedule in Pacific Time.

If you have the skills, experience, and drive to excel in an outbound customer service role, we’d love to hear from you!