Project Manager - Warranty Focused

Do you want to put your product warranty experience and knowledge to use? 

Then grab this exciting opportunity to join Jabra, a part of GN, to play an important role in driving and coordinating warranty content and processes to ensure full compliance with legal and commercial guarantees to obtain optimal customer satisfaction and brand perception across GN brands by engaging stakeholders and resources.  

We take pride in initiating major technology shifts to provide innovative intelligent audio and video solutions that truly make the world look and sound better. We are looking for a Warranty Project Manager to enhance and align our warranty processes across functions.   

The Role:   

As our new Warranty Project Manager you will oversee the development, implementation, and optimization of warranty policies and processes across our global operations. This role is focused on ensuring consistency, efficiency, and compliance in warranty management, fortifying alignment with business objectives and industry best practices. You will collaborate with internal stakeholders across departments to refine warranty guidelines, track performance, and lead improvement initiatives.  

It is not a requirement that you are a fully-fledged warranty expert from day one, but we need a person with stakeholder management skills and some knowledge of product warranty, preferably about the entire product life cycle from R&D/product development to customer feedback. 

Key Responsibilities: 

• Project planning and management of the integration of warranty policies and procedures on all major projects undertaken by the Operations teams.  

• Cross functionally collaborate, maintaining timely and accurate communication with all stakeholders.  

• Identify areas for improvement in the warranty process and recommend changes. 

• Stay updated on industry warranty trends, new legislations, and best practices. 
   

What We’re Looking For: 

• Bachelor’s degree in Business, Process Management, Supply Chain, or a related field. 

• Eexperience in warranty management, service operations, or process improvement. 

• Solid project management skills, with a track record of leading cross-functional initiatives. 

• Possess analytical and data-driven skills 

• Experience with process documentation, workflow optimization, and policy development. 

• Familiarity with warranty management systems, CRM tools, and process automation. 

• Strong communication and stakeholder management skills. 

• Experience working with global teams and regulatory compliance is a plus. 

We believe that your personality is an important factor leading to success in the role 

There is a lot of stakeholder management in this role, and we expect you to collaborate naturally with others to create results. You thrive in an environment with a strong entrepreneurial spirit which requires that you are self-driven and can effortlessly create structure in your work and projects. You naturally take accountability for projects, and we expect that you are analytical and data driven. 

We encourage you to apply 

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.  

How to apply? 

To apply, use the ‘APPLY’ link by March 20th . Applications are assessed on continuously, so don’t wait to send yours.  

If you would like to know more about the position, please contact the Director of Enterprise Services, Lauren Semenero at lsemenero@jabra.com 

We are dedicated to an inclusive recruitment process  
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process. Should you have any special requirements for the Interview, please let the hiring manager upon accepting an invitation to interview.   

Join us in bringing people closer  
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. 

We hope you will join us on this journey and look forward to receiving your application.  

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