Sales Development Representative

About Us

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. 

Sales Development Representative

The role of the Sales Development Representative (SDR) is to help identify and deliver new opportunities with new clients within a specified account set. The primary responsibility of a SDR is to identify and engage with healthcare leaders in order to find qualified leads and schedule meetings between sales and prospective clients. This position requires someone who is driven, competitive and a team player.  

As a direct contact between potential customers and CipherHealth, they play an essential role in identifying prospective buyers, determining what their needs are through deep discovery and providing recommendations on CipherHealth’s solutions. This role reports to the SVP, Marketing.

Responsibilities:

• Responsible for sourcing new contacts and prospects across assigned territory with the goal of converting into qualified opportunities with personalized outreach and ongoing nurturing.
• Keep documentation up to date in regards to prospect contact information, email/call/inmail logging, discovery, etc. 
• Research  assigned target account(s) leveraging the Strategic Account Plan developed and managed by the Customer Relationship Executive (CRE)
• Communicate  to key/relevant personas in target accounts via personalized email, phone calls, social media and any other tools like LinkedIn, Amplify, etc. to gauge interest and opportunity
• Collaborate with Marketing to leverage packaged sales plays/strategic content to create more customized campaigns to target accounts in mid-funnel
• Become a  subject matter expert by researching healthcare industry and events, publications, and announcements relevant to CipherHealth’s mission
• Create meaningful connections across given accounts and build out your web of influence within assigned accounts
• Qualify leads from marketing campaigns as sales opportunities
• Prospect potential clients through cold calls and emails
• Set up meetings or calls between prospective clients & customers and outside sales
• Become a trusted resource/advisor to executives within assigned region
• Attend conferences and trade shows as needed in order to become a thought leader on the subject of patient engagement (virtual and in-person)
• Promote key content to target accounts, such as events, webinars, whitepapers, collateral, articles, etc, with customized communications.
• Follow up with leads generated by prospecting and promotional efforts and correlate to an account score for necessary follow up by CRE at account level.
• Work closely with your sales team’s Senior Vice President (SVP) to strategize and take an account-centric approach to prospecting and making in-roads within targeted accounts. 

Required Qualifications:

• BA or BS degree preferred
• Excellent verbal and written communication skills
• Intermediate skills using CRMs (Salesforce)  
• Minimum 3-5 years experience of sales development experience (inside sales)
• Lead generation or high volume outbound B2B selling in technology/SaaS/consulting required
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Able to work with multiple Sales counterparts and prioritize efforts
• Strategic thinker with the ability to do deep research to better understand organizations
• An understanding of the impact of our products and how we solve our customers problems
• A genuine and magnetic personality; coachable, competitive, collaborative and motivated
• Able to travel for internal and external meetings and conferences (up to 25%)  

Nice-to-Haves:

• Healthcare experience (such as selling technology to hospitals, or related experience in the healthcare and/or public health sector)

Compensation

• Base salary along with performance incentives

Don’t meet every single requirement?

At CipherHealth, we believe every candidate is unique and are dedicated to building an inclusive workplace. If your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate!

You will never be asked to conduct a text message interview, submit payment or share financial information to participate in our interview process. All emails from CipherHealth will come from "@cipherhealth.com" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from CipherHealth recruiting, forward it to careers@cipherhealth.com.

How We Invest In You

• Compensation: Base Salary: $65,000 - $72,000 + performance incentives, and equity
• Healthcare that begins on your first day:
  • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
  • HSA/FSA plans
  • Short and Long-Term Disability
  • Life and Personal Accident Insurance
  • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
  • Employee Assistance Program (EAP)
  • Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
  • Discretionary PTO + 13 paid holidays
  • Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
  • Generous Employee Referral Program - earn cash for each employee referral that is hired
  • Yearly Cipher-versary stipend
  • Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
  • CARE2 Values
  • Bi-Weekly All Hands Meetings
  • $40/employee monthly “Fundowment” for team bonding events
  • Employee Resource Groups such as Rainbow Room and BIPOC Group
  • Remote-first team: $50 per month reimbursement in your check for WFH expenses
  • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire