Offer summary

Qualifications:

Minimum high school education or equivalent, Customer service experience is required, Proficient keyboard skills and computer literacy, Excellent verbal and written communication skills.

Key responsabilities:

Handle tasks to support Claim Advisors, including setting up and assigning claims

Request reports, issue payments and recoveries, and use multiple software

Provide superior customer service experience for Claim Advisors

Collaborate with the Operations team and act as backup to other Claim Assistants.

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Reporting to Director, National Auto Claims, the Claim Assistant, Salvage handles many tasks to support Claim Advisors, including but not limited to setting up and assigning claims, requesting reports, issuing payments and recoveries, and using multiple software.

Accountability:

Provide superior customer service experience for Claim Advisors of all levels

Collaborate within the Operations team and Claim Advisors

Provide on the job training for team members as requested by manager

Proactively manage day-to-day priorities, balancing new assignments with active tasks

Act as back up to other Claim Assistants

General office duties

Qualifications and Experience:

Minimum high school education or equivalent

Customer service experience is required

Commitment to providing outstanding customer service

Proficient keyboard skills and computer literacy

Excellent verbal and written communication skills

Ability to collaborate with peers and subordinates to reach goals

Highly motivated and able to work well independently

Enrollment in CIP designation is an asset.

#LI-KT1

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

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