Bachelor's degree in Business, Marketing, or a related field., Proven experience in customer success or account management in a B2B environment., Strong communication and interpersonal skills to build relationships with clients., Ability to analyze data and provide insights to improve customer satisfaction..
Key responsabilities:
Manage and nurture relationships with key clients to ensure their success and satisfaction.
Act as the primary point of contact for clients, addressing their needs and concerns promptly.
Collaborate with internal teams to deliver solutions that meet client expectations.
Monitor customer health metrics and proactively identify opportunities for upselling or cross-selling.
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