Recast is hiring a Head of Customer Success to lead our team of Customer Success Managers. You'll be directly reporting to Recast’s CEO and Co-Founder. The CSM team is the front line in onboarding new clients, training, and ensuring successful adoption of Recast. You’ll partner closely with our Head of Customer Data Science to optimize how we deliver to Recast customers.
What you'll do in your first 6 months:
This probably describes you:
Things that should excite you that might scare off other folks:
What we offer you:
Note: Recast is committed to building a diverse team so if you are from an under-represented background in tech (e.g., women, BIPOC, etc.) please apply even if you don’t necessarily check all of the boxes here.
While Recast is officially based in the US, we're a fully remote team (one founder lives in Brooklyn, the other in Mexico City and team members in 6+ countries around the world).
The CSM team at Recast is responsible for:
Guesty
PartnerStack
Writer
Docaposte
Cellebrite