About Us
Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.
We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.
Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service".
We’re proud to be backed by leading European VC funds, having raised over €20 million.
About You
- You have 3+ years of experience in Customer Success, Customer Support, or a similar role, ideally in a B2B or SaaS environment.
- You are native in Spanish and fluent in English (Spanish for customer interactions and English for internal communication).
- You have strong communication skills, both written and verbal, and can effectively engage with customers.
- You are a proactive problem-solver, committed to delivering high-quality support and ensuring customer satisfaction.
- You have technical proficiency and/or the ability to quickly learn and understand software products.
- You can conduct webinars, create clear documentation, and develop customer-facing materials to enhance user adoption.
- You are self-motivated, highly organized, and comfortable multitasking in a fast-paced environment.
- You are a collaborative team player with a strong customer-centric mindset.
- You have experience with Customer Success tools such as HubSpot, Vitally, Zendesk, or similar platforms.
The Role
On a typical day, you will...
- Be the primary point of contact for customers during and post onboarding, ensuring long-term adoption, engagement, and success with the Coverflex platform.
- Become a trusted advisor and product expert, helping companies maximize the value of their compensation packages and flexible benefits.
- Build strong relationships with key stakeholders, understanding their goals and proactively identifying ways Coverflex can support their success.
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Monitor customer health and engagement, identifying risks, opportunities, and churn signals to drive retention and satisfaction.
- Conduct customer training sessions and webinars, ensuring clients understand best practices and get the most out of the platform.
- Partner with Sales, Support, and Product teams to ensure a seamless customer experience, advocate for customer needs, and provide feedback on product improvements.
- Proactively identify and address customer challenges, offering solutions that enhance satisfaction and long-term loyalty.
- Create and maintain educational content, FAQs, and Help Center articles to empower customers with self-service resources.
- Act as a bridge between customers and internal teams, escalating feature requests and product bugs to ensure customer feedback informs our roadmap.
- Analyze customer data and feedback to continuously improve retention, upsell opportunities, and overall customer experience.
Salary range
This role has a total gross package of 25.000€ to 33.000€ (plus benefits & other perks you can check below).
The stages for this hiring process are:
- CV Screening;
- Pre-interview quiz;
- Interview with Hiring Manager;
- Interview with People;
- Interview with Country Manager;
- Final interview round with CEO.
Equal opportunity employer:
Coverflex is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.