Field Service Technician

Are you a service engineer / technician or have a mechanical background looking for something new?

Miele is a world leader in the production of premium domestic and commercial appliances. We employ approximately 450 employees in all areas of our business in the UK, 22000 globally, and provide a great foundation for career progression throughout the organisation.

Miele Professional is in an exciting growth phase and provides reliable and sustainable solutions for our commercial customers. We support a broad range of commercial customers with varying needs, such as care homes, hospitals, education and laboratories, and some brand names you may have heard of like McDonalds, Premier Inn & Pets at Home. At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer interactions.

Position: Miele Professional - Field Service Technician

Commercial appliances and equipment

Location: Newcastle, Gateshead, Whickham - You must be located in the area to appointed to the role.

Reporting to: Professional Field Service Manager

You will be servicing and repairing the complete range of Professional appliances installed in a wide range of commercial applications, companies & businesses. For example, industrial washing machines, tumble dryers and laboratory equipment washers. As a Miele Professional Technician working from home, no two days are the same and you will experience different working environments each and every day. Some out of area travel, occasional stays away from home and out of hours work may be required, and we ask for flexibility around this element.

About You

Ideally you will have worked in an Appliance engineer or Appliance technician role. However, if you bring technical experience from any industry that would be an advantage, we are flexible on you background and can offer full training on our appliances. In turn we will support your training to achieve great results in line with our “Immer Besser” philosophy.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

What’s on Offer?

In addition to a strong commitment to your personal development and growth, we can offer you a post probation salary of up to £41,200, along with a comprehensive benefits package taking your potential earnings to £49,517.

Your package will include:

• Starting salary which increases incrementally and is reviewed annually against market benchmarks and can be increased as further training and product skills are completed.
• Daily Lunch Allowance (included in OTE calculation) £1,449.50
•  Performance related bonus scheme (included in OTE calculation) - up to 2 months annual salary based on performance.

• 25 days holiday, plus bank holidays
• Contributory pension scheme
• Life assurance @ 4 x Salary if enrolled in pension scheme
• Income protection scheme
• Optional private use of Company Vehicle subject to relevant HMRC rates
• Active personal development plan and opportunities to further your career.
• Flexible benefits package – Miele for Me
• Medicash Scheme – money back towards the cost of healthcare and wellness
• Inspired Performance - reward and recognition portal
• Eye-care voucher Scheme
• Substantial discount on company products
• Financially incentivised employee referral scheme

We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best.

If working in some challenging commercial environments, with every day, a different day has an appeal, share your CV and let us know ‘why Miele Professional?’ and ‘why me?’ in the covering letter section.