Field Service Engineer

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Field Service Engineer (FSE) will be in charge of delivering excellent customer support & servicing on leading edge Leica products to our academic research, pharmaceutical & clinical diagnostic customers in HK. The FSE will provide technical support either on-site or via phone, email and remote support to end users and channel partners on our digital pathology products and advanced staining products, as well as our core histology range. FSE is responsible for installation, maintenance and repair of the system with full technical background of the system, use of proper tools and understanding of the standard process.

This position is part of the Commercial Department of LBS located in Hong Kong and will be Remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Service Team and report to the Service Manager, SEA/HKTW, who is responsible for  achieving annual service strategies and goals through management of FSE’s & Channel Partner Associates in indirect market, develop commercial programs and area service plans in close conjunction with the Service Excellence manager APAC / GM SEA/HKTW to support and grow Leica Biosystems’ customers in SEA/HKTW. If you thrive in a fast paced, result driven, matrixed organization, and want to work to build a world-class commercial team —read on.

In this role, you will have the opportunity to:

• Responsible for providing outstanding customer service in a prompt and efficient manner for all product lines and product offerings
• Acquire extensive and sound product knowledge in order to provide support to our customers in a timely and effective manner,
• Provide customer support & training to both new and existing customers via on-site or webinar

The essential requirements of the job include:

• Degree in Bio-medical engineering, Electronics, Mechanics, Computer engineering or other related specialties, and experience in Clinical diagnostic product supports

• Good command of written and spoken English and a team player with own initiative who focus on problem-solving skills
• Ability to comfortably work in an environment of change and continuing organizational evolution by being flexible and adaptable to changing environment and needs
  #LI-SS3 #LI-remote

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.