Salesforce Administrator - Fiix Software

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

About Fiix

Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers achieve better outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. Creating positive social impact is baked into our company DNA; as one of Canada's Best Workplaces' previous awardees, we're transforming an industry and doing it the right way.

Rockwell Automation acquired Fiix in December 2020. Our relationship with Rockwell gives us access to more resources, connections and expertise in the industrial automation space while maintaining our individuality and creative freedom as a high-growth SaaS company. This acquisition allows Fiix to offer our employees the best of both worlds.

Rockwell's commitment to diversity, equity and inclusion is built into our business strategy, and our daily interactions. Our diverse, equitable and inclusive culture unleashes potential, enables collaboration and innovation and improves outcomes for our employees, business, customers and stakeholders.

About the team

Our Fiixers are the key to our success. Our team consists of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole selves to work.

As a Fiixer, you will work in a caring and collaborative culture alongside passionate and purpose-driven people. You'll have the support you need to grow, achieve your professional goals and develop your career for the future.

In our fast-paced, high-growth environment, you'll work on challenging projects, develop your expertise and pursue leadership, within and outside your role. Plus, there are lots of opportunities to make an impact! Take paid time off to volunteer in your community, join an employee resource group, or mentor other Fiixers. Benefits include 4 weeks of paid vacation, health and dental coverage, and employer contributions to retirement savings plans.

As Salesforce Administrator you will ensure Fiix's Salesforce instance supports the needs of a revenue organization that is growing in size and technical complexity. Reporting to the Director, Revenue Operations, you will work with the Architecture, Operations and Data Teams, all while growing your abilities in an Agile environment.

Responsibilities - What You'll Do: 

• Maintain Salesforce, CPQ, integrations, and managed packages such as Lean Data and DocuSign
• Be the first point of contact to troubleshoot and resolve Salesforce issues reported by users through a case system
• Manage deployments of changes to the production environment of Salesforce
• Stay up to date with Salesforce releases and implement changes
• Identify and flag data errors with relevant teams
• Help create UAT test cases, facilitate UAT sessions with team members, and document user feedback
• Collaborate with Architecture, Operations and Data teams on projects and the implementation of new applications
• Work with third-party vendors and developers on system customization, including needs analysis, testing and QA
• Help create end-user enablement documentation
• Review APEX and Flow errors as they arise, and coordinate their resolution
• Recommend new approaches to addressing process gaps
• Follow the Agile methodology to manage projects and work

The Essentials - You Will Have:  

• High School Diploma or 3 years relevant work experience
• Ability to travel up to 10%
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

The Preferred - You Might Have:

• Post-secondary degree
• 3+ years Salesforce administration experience
• Salesforce Administrator Certification or equivalent experience
• Fluent in Salesforce declarative workflow automation tools
• Knowledge of Dataloader or Workbench
• Experience with APEX programming language
• Experience maintaining lead management systems
• User-centric, empathetic approach to introducing systems change

What We Offer:

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

As Rockwell is a global company, candidates must be bilingual or able to communicate in English (spoken & written)

This position is part of a job family. Experience will be the determining factor. This is a summary of the position’s responsibilities and does not reflect the entire scope of work expectations.  Actual pay will be based on factors such as skills, knowledge, education, and experience.

We are an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.