Sr. Engineer - Dynamics 365 Customer Insights

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

KEY RESPONSIBILITIES:

Technical Expertise and Solution Development

• Lead and implement technical solutions within D365 CI Data and Journeys to meet client requirements.
• Design and configure CI data unification, ingestion pipelines, and segmentation models to create comprehensive customer profiles.
• Develop, test, and deploy customizations, workflows, and plugins to enhance CI functionality.
• Troubleshoot and resolve technical issues within CI-Data and CI-Journeys environments, focusing on data integrity, performance, and system stability.

Functional Expertise and Business Analysis

• Act as a functional advisor to the business on leveraging CI-Data and CI-Journeys for customer segmentation, personalization, and journey orchestration.
• Collaborate with stakeholders to identify business needs, analyze requirements, and translate them into technical solutions within CI-Data and CI-Journeys.
• Recommend best practices for using CI-Journeys for automated campaigns, customer journey mapping, and multi-channel engagement.
• Conduct workshops and training sessions for end-users and business stakeholders, focusing on CI-Data and CI-Journeys functionalities and best practices.
   

Data Management and Integration

• Oversee & monitor data ingestion, transformation, and unification processes within CI-Data to ensure accurate customer profiles and insights.
• Work with data engineers to integrate CI-Data with external data sources, ensuring data alignment with CRM, ERP, and other systems.
• Manage and maintain data quality by setting up automated data validation and cleansing processes within CI.
   

Journey Orchestration and Campaign Management

• Set up, configure, and optimize customer journeys in CI-Journeys, focusing on segmentation, personalization, and multi-channel marketing automation.
• Develop journey mapping strategies that align with customer lifecycle stages, using CI-Journeys capabilities for email, SMS, and push notification outreach.
• Monitor and analyze journey performance, providing insights and recommendations for continuous improvement.
• Create automated workflows and triggers within CI-Journeys to handle audience segmentation, dynamic content, and journey personalization based on customer behavior.

Support and Maintenance

• Provide ongoing support and maintenance of CI-Data and CI-Journeys, managing configurations, updates, and enhancements.
• Develop and maintain system documentation, including process flows, configuration settings, and troubleshooting guides.
• Manage and monitor CI instances for optimal performance, ensuring data and journey workflows are operating effectively.
• Stay updated with Microsoft’s product roadmap for CI and related technologies, proactively preparing for new features and capabilities.

Technical Qualifications:

• 5+ years of experience working with D365 Customer Insights (Data and Journeys), with a strong focus on technical implementation and configuration.
• In-depth understanding of data unification, segmentation, and profile creation within CI-Data.
• Proficiency in data integration with CI-Data using connectors, API calls, and custom ETL pipelines.
• Hands-on experience with Power Platform tools, including Power Automate, Power Apps, and Dataverse.
• Strong skills in JavaScript, Power FX, or other scripting languages used for CI customization and plug-in development.
• Familiarity with Azure services (e.g., Azure Data Factory, Azure Synapse Analytics) for complex data integration scenarios.
   

Functional Skills:

• Proven track record in customer journey mapping, marketing automation, and campaign management.
• Understanding of marketing and customer experience principles and how they apply to customer engagement within CI-Journeys.
• Strong analytical and problem-solving skills, with experience using CI data analytics to drive business insights.
• Excellent written and verbal communication skills for liaising with stakeholders and conducting training sessions.

Technical Pre-screening test and technical interview will be required for all candidates

BASIC KNOWLEDGE & QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Business Administration, or a related field. Advanced degrees or relevant certifications are a plus.
• Microsoft certifications in Dynamics 365 Customer Insights and Power Platform are preferred
• Strong problem solver with excellent communication skills
• "Self-starter" attitude and the ability to make decisions with minimal guidance from others
• Innovative and passionate about your work and the work of your teammates

#LI-RF1

Additional Compensation:

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.