Spanish Bilingual Client Services Specialist - Halo PSA

This is a remote position.

Be part of a forward-thinking managed IT services provider that’s setting new standards in client support and system management. This innovative company serves a diverse clientele across the United States, leveraging cutting-edge technologies and a remote-first approach to deliver exceptional service.

As a Client Services Specialist, you’ll be the linchpin in our operations, ensuring seamless client interactions and maintaining the integrity of our internal systems. This multifaceted role combines technical know-how with sharp organizational skills. You’ll be instrumental in refining our processes, managing crucial data, and supporting our technical team. It’s an opportunity to shape the future of IT support while developing a broad skill set in a dynamic, growth-oriented environment.

• Manage and optimize client data in our advanced CRM system (Halo PSA)
  
• Conduct regular data quality checks and implement improvements
  
• Contribute to the refinement of internal policies and procedures
  
• Provide backup support for technical teams during high-volume periods
  
• Develop and maintain comprehensive knowledge base articles and training materials
  
• Collaborate across departments to ensure data accuracy and system efficiency
  
• Assist in streamlining internal processes for enhanced service delivery
  

Requirements

• Fluent in English and Spanish is a MUST
  
• Strong organizational skills and attention to detail
  
• Proficiency in CRM systems and data management
  
• Excellent written and verbal communication skills
  
• Basic understanding of IT concepts and terminology
  
• Ability to multitask in a fast-paced environment
  
• Customer service-oriented mindset
  
• Willingness to learn new technologies and processes