Job description

We are seeking a highly qualified and personable Client Interaction Specialist to join our team. The ideal candidate will excel in initiating and nurturing client relationships, managing both outbound and inbound communications, and delivering exceptional customer service. This role is crucial in creating a positive first impression and ensuring ongoing client satisfaction.

Responsibilities:

First Point of Contact:

Serve as the initial contact for potential clients, offering a warm and professional introduction to our services.
Handle both outbound and inbound calls with confidence, friendliness, and efficiency.

Sales Engagement:

Utilize strong communication skills to initiate sales conversations and engage potential clients.
Clearly articulate the benefits and features of our services to prospective clients, driving interest and conversions.

Multi-Tasking:

Manage a variety of tasks, balancing client interactions with administrative support.
Demonstrate versatility and adaptability in a dynamic work environment.

Technical Proficiency:

Utilize various digital tools and platforms to manage client interactions and track communication.
Maintain accurate records of client interactions and follow-up activities.

Requirements

Experience: Minimum of 1 year in a client-facing role, preferably in sales or customer service.
Communication Skills: Exceptional verbal and written communication skills with a polished English accent.
Interpersonal Skills: Strong interpersonal abilities with a friendly and approachable demeanor.
Multi-Tasking: Proven ability to manage multiple tasks simultaneously and prioritize effectively.
Technical Proficiency: Experience with CRM systems and other digital communication tools.
Client Engagement: Demonstrated success in engaging clients and building strong relationships.