Client Care Representative

The greatest technology in the world will never replace a human connection. Amplifon Canada, a world leader in hearing care, is looking for a Client Care Representative who knows how to deliver a personalized, best-in-class customer experience to people who need hearing care. We are looking for an individual who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do. 

In the Client Care Representative role, you will be responsible for outbound calls with current and potential clients that generate clinic appointments and drive our marketing campaigns. 

What we Offer: 

• Flexibility: Our call center team works remotely, and operates Monday – Friday, 6am – 8:30pm PST.  The exact shift will be determined during the hiring process. Flexibility will be required from employee to operate during these hours. Our call center is not open on weekends or overnight. 
• Competitive Compensation: We offer competitive wages and quarterly incentive bonus opportunities. 
• Robust Benefits: We offer full comprehensive health, prescription, vision & dental (working 20+ hours per week), a company RRSP match, and ample paid time off.  
• Growth:  As our team continues to grow, we want you to grow with us, so we offer professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied. 
• Impact: We help our clients rediscover all the emotions of sound, and we have fun doing it!

Responsibilities: 

• Reporting to Amplifon’s Call Center Supervisor, you will be responsible for delivering a high standard of client care, as demonstrated by executing the following responsibilities:
• Conduct outbound calls with existing and prospective clients to schedule an appointment with our Hearing Care Professionals
• Drive marketing campaigns by being the first point of contact for clients engaged through multiple marketing channels (ex. Inbound/outbound calls, email, website inquiries, mail campaigns, etc.) and capturing client data
• Educate clients on Amplifon programs, products, and services and resolve client inquiries
• Maintain accurate client records and update as necessary
• Develop client rapport by providing best-in-class client experience for diverse client base 

Qualifications: 

• High school diploma required. Associate or bachelor's degree preferred 
• 1+ years of experience in high-volume sales or call center environment 
• Written and verbal fluency in English, French is a plus
• Excellent verbal and telephone communication skills 
• Experienced with Microsoft Office. Experience using database applications such as Five9, InContact, etc. 
• Strong interpersonal skills that allow effective working relationships with a range of clients, colleagues, and vendors. 
• Strong problem solving and organizational skills 
• Able to type while listening attentively while on the phone 
• Hearing or healthcare industry experience is desirable

Physical/Mental Demands: 

• Possess the mobile dexterity necessary to work on a computer equipment 
• Able to move equipment up to 20 pounds. 
• Frequently sitting, standing, walking, lifting and reaching 
• Able to work the environment described above to perform the essential functions of this job 
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

At Amplifon, we don't just provide hearing care solutions—we advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey.

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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