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Product Support Specialist

Remote: 
Full Remote
Work from: 
United States

Offer summary

Qualifications:

Excellent written and verbal communication skills, Intermediate knowledge of SQL required, Basic knowledge of Microsoft Azure services, College degree preferred.

Key responsabilities:

  • Manage support tickets and requests
  • Provide email, phone, and chat support

Spektra Systems logo
Spektra Systems https://spektrasystems.com/
201 - 500 Employees
About Spektra Systems
Spektra Systems is an innovation leader in cloud computing products and services. Our mission is to enable people and businesses to achieve more with the help of effective technological solutions. Our four revolutionizing products are designed to help Cloud partners run and grow their businesses efficiently. a) CSP Control Center (www.cspcontrolcenter.com) Automating CSP business. Enabling growth. C3 streamlines the entire business & technical lifecycle for Microsoft CSP partners. The platform provides an effortless self-service experience that scales productivity and business development. b) CloudLabs (https://cloudlabs.ai/) Transforming virtual learning through immersive technology. CloudLabs is a self-service, end-to-end learning experience platform that delivers Microsoft Azure hands-on workshops at scale. Designed for training providers, ISV’s and system integrators, Cloudlabs has transformed the way cloud workshops and demonstrations are conducted. c) SaaSify (https://saasify.ai/) Helping ISVs and SaaS companies grow their business. SaaSify is a one-of-its-kind solution built to simplify, streamline and accelerate revenue growth on cloud marketplaces. The platform enables companies to optimize, list, sell and manage their software offerings — cost-effectively. d) Spektra Academy (https://spektraacademy.com/) Empowering individual learners through hands-on lab training and certification. Along with advanced solutions, we offer end-to-end services comprising advisory and consulting, product customization, and managed services. We’re headquartered in Seattle, the United States with offices in Canada, India, and Mexico and clients worldwide. Check us out at www.spektrasystems.com
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Job description

This is a remote position.

Spektra Systems is seeking a support specialist for various level providing support for one of its products. This profile is Semi-Technical, includes non-technical management, scheduling, and support along with basic technical support for cloud technologies. This role provides you with extensive opportunities to learn and master Microsoft Azure & other cloud products

Responsibilities:
  • Manage support tickets/requests end to end with full accountability and ownership.
  • Provide email, phone, and chat-based support.
  • Maintain customer communications and ensure client satisfaction.
  • Involve right backend technical teams as and when required.
  • Learn about product (Trainings will be provided) and handle support requests.
  • Learn Cloud Technologies over the time and provide technical support for product queries.
  • ​Ensure partner environment health with respect to data (Training will be provided).
  • Produce reports based on analysis.
Requirements
  • Excellent written and verbal communication skills.
  • Ability to work independently with minimal direction, self-starter/selfmotivated and highly eager to learn new technologies.
  • Intermediate knowledge of SQL is must.
  • Basic/Intermediate knowledge of Microsoft Excel
  • Basic knowledge of Azure DevOps
  • Basic knowledge of Microsoft Azure services.
  • The ability to plan work and meet deadlines.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SQL (Programming Language)Microsoft AzureAzure DevOps

Other Skills

  • Microsoft Excel
  • Time Management
  • Communication
  • Self-Motivation
Are you interested?

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