Work Arrangement: Remote
USA Field Assignment, working out of their home office located in the Danbury, CT area to cover assigned cases at GM dealers in Connecticut.
This job may be eligible for relocation benefits.
The Role
The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM, its dealers, external fleet customers, and Independent Aftersales Market (IAM) stores. They often act as consultants to the dealers and IAMs, and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: developing and implementing marketing initiatives, customer retention, product displays, financial analysis, and training.
What You'll Do (Responsibilities):
Extreme ownership of District Revenue, Retention & Customer Experience
Serve as a trusted advisor to dealership leadership
Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance
Your Skills & Abilities (Required Qualifications):
Bachelor’s Degree or Equivalent Experience
5+ years of experience leading, guiding and improving dealership fixed operations
Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
Effective oral and written persuasive and informative communication skills
Proficient knowledge of Dealership Service & Parts Operations:
Automotive Parts and Service Systems
Dealer Operating Report & Fixed Analysis Tools
Dealership profit department’s structure and interconnectivity
Consultative Selling Skills
Competencies:
Successfully builds and maintains strong internal/external relationships
Successfully Drives for Results & Drives Change Management
Effectively demonstrates Informative and Persuasive communication skills
Effectively works autonomously with strong Time Management & Prioritization Skills
Effective With Timely Problem Solving
Consistently Demonstrates Innovation and Creativity
Consistently Demonstrates Initiative & Adaptability
Strong Customer Orientation & Conflict Resolution
This position requires the ability to legally operate a motor vehicle on a regular basis.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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