Supervisor, Administrative Support - Claims

Position Summary

The Supervisor, Administrative Support, is responsible for overseeing the daily operation of the Administrative Support Team. This role will maintain all department workflow documentation and drive performance by suggesting effective improvements to current workflows. The Supervisor, Administrative Support will monitor the accuracy and productivity of Digital Review Specialists, ensuring performance standards are achieved. Assess team performance, develop staff by implementing goals and objectives. The Supervisor, Administrative Support will act as the point of contact for vendors.

Essential Functions

• Oversees daily work activities of the Administrative Support Team
• Ensures systems and procedures are documented; training material developed, and reports generated to meet business needs
• Responsible for workflow reporting for turnaround and auditing purposes
• Responsible for scheduling, managing workflows and priorities, and communicating with management as needed to ensure effective teamwork
• Assists manager with development and execution of individual and team goals
• Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent
• Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed
• Actively engage, coach, counsel and provide timely, and constructive performance feedback.
• Consults and makes recommendations to management on operational issues
• Leadership responsibilities include interviewing and training staff; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problem
• Ensure performance metrics are met through performance monitoring and real time coaching
• Communicates department issues to management
• Leads ad hoc projects
• Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
• Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed.
• Actively engage, coach, counsel and provide timely, and constructive performance feedback.
• Knowledge of mail intake process, claim document types, precertification’s, prescriptions, reimbursement requests etc.
• Basic QicLink functions
  
  

Education

• High School Diploma or equivalent required
  
  

Experience And Skills

• At least 3 years of supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, etc.) is required    
• Intermediate level work experience with Microsoft Office, Word, Excel, and PowerPoint software applications required
• Excellent written and verbal communication skills required
• The ability to multitask and successfully operate in a fast-paced, team environment is required
  
  

Position Qualifications

• Accountability
• Communication
• Action Oriented
• Timely Decision Making
• Building Relationships/Shaping Culture
• Customer Focus
  
  

PHYSICAL DEMANDS

This is a standard desk role – long periods of sitting and working on a computer are required.

WORK ENVIRONMENT

Remote

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.