Who We Are
Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Responsible for the oversight of service delivery and compliance from a variety of vendors. Manage contract life cycle, create profiles, gather documentation, update vendor license information and communicate with vendor as necessary. Assess vendor performance according to Company’s quality standards and policies, industry compliance, regulatory requirements, and adherence to applicable state and federal law requirements. Conducts audits to measure user user satisfaction, vendor delivery, and compliance. Provide feedback/reporting to management. May include generating leads and recruiting new vendors.
Essential Functions
- Act as a contact and resource for vendors, business channels, and internal stakeholders as assigned
- Manage the compliance process and requirements documentation for all vendors
- Monitor and ensure compliance and adherence to Company policies and procedures. Assess vendor performance to ensure industry compliance, regulatory requirements and applicable state and federal law requirements are maintained. Confirm vendor compliance with all state regulations
- Provide feedback/reporting of vendor findings to management.
- Oversee standard vendor onboarding process. Process vendor applications and contracts. Create and maintain vendor profiles in the Vendor Panel.
- Manage contract life cycle of multiple vendor types
- Analyze weekly reporting tools to identify trends and coaching opportunities. Counsel vendors who are not performing to Company standards.
- Maintain enterprise vendor inventory
- Maintain document repository
- Maintain vendor management program policies and procedures
Job Complexities & Impact
- Exercises judgment within defined procedures and practices to determine appropriate action
Supervision Received or Extended
- No responsibility for the supervision of others
- Works under supervision applying established techniques, procedures or specific standards
- Work may be reviewed for soundness of judgment and overall accuracy
Knowledge and Skills/Technology Used
- Customer service skills as demonstrated by the ability to effectively partner with vendors and customers.
- Residential and commercial title experience; including title examination
- Negotiation skills; Able to manage a cutomer’s needs when negotiating with vendors.
- Knowledge of products, state regulations and guidelines
- Ability to analyze data and make decisions within defined procedures
- Must be able to prioritize workload and handle multiple tasks
- PC skills including Microsoft Word and Excel, Outlook, Sharepoint, Powerpoint, and Visio
Typical Education
- High School Diploma or equivalent
Typical Range of Experience
- 2-5 years related title experience
License or Certification
Pay Range: $20.72 - $27.62
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
