Transaction Management Supervisor

Overview:

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.

We are actively seeking to fill the role of Transaction Management Supervisor. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!

• Supervise, coach, mentor and develop team responsible for the project management of inbound and outbound servicing transfers, ensuring procedures are followed, standards are met, and operational issues are addressed effectively and efficiently
• Complete and deliver performance reviews
• Manage transfer pipeline and assign work (transfers) to team members
• Measure and report on employee performance and work output
• Oversee transfers ensuring team is delivering work product timely, effectively, and efficiently
• Develop and maintain reporting on transfer status and issues for management
• Ensure that department meets/exceeds established metrics and SLA standards
• Participate / lead meetings with clients, transferors and internal parties as needed
• Act as initial point of escalation for team members
• Maintain and update policies and procedures as necessary
• Communicate promptly to other Servicing Departments on matters related to inbound servicing transfer transfers
• Research and promptly close process gaps once identified
• Train or coordinate training of existing and new staff as needed
• Evaluate the loan transfer processes to ensure adequate timelines are established/met and transfers are successfully completed
• Maintain and improve knowledge of LoanCare mortgage products, line of business requirements and related field content/definitions in the servicing platform to facilitate servicing transfers effectively
• Collaborate with internal lines of business for process improvement opportunities and implement changes as needed

• Supervise coordination of data mapping session(s), including but not limited to agenda and tracking open items through completion
• Supervise pre and post inbound transfer data transfer in coordination with internal and external parties
• Establish and maintain transaction management procedures outlining process, including timelines, task lists, project plans, department roles, and responsibilities
• In collaboration with internal resources, maintain Servicing Transfer Instructions and update regularly as directed by management
• Develop process for and maintain post transfer Lessons Learned; evaluating the results of the transfer project and identify all positive aspects and opportunities; working with management to make effective changes
• Manage / lead department projects
• All other duties as assigned

• High School Diploma or equivalent required
• 5+ years of experience in mortgage servicing and/or loan transfer or an equivalent combination of education and experience
• 2+ years of supervisory experience
• 2+ project management experience
• Advanced proficiency in Microsoft Office applications (e.g., Excel, Access, and Word) required
• Excellent verbal and written communications skills
• Excellent client relations and presentation skills
• Excellent problem-solving skills and ability to handle client escalations in a professional manner
• Excellent organizational skills and detailed oriented
• Ability to coach/train and mentor department staff successfully
• Ability to communicate professionally/effectively in writing, in person, and virtually with all levels within the organization and external clients/third parties
• Ability to work collaboratively with peers, company managers, and customers to attain common goals

About remote employment

LoanCare provides virtual training and support so employees working from home can be successful. You will never be alone on your journey as you will connect through Teams video chat, so that you remain engaged and form relationships with your leadership team and coworkers. We offer online/remote training, which is both dynamic and interactive, so you get the most out of the training opportunities. Our Training department also offers a large number of free on-demand online training courses that you can take to help you grow and expand your skills and knowledge.

As an added benefit for remote employees, we offer exciting engagement opportunities, such as fitness classes, contests, and fun seminars/learning activities that you can participate in from the comfort of your own home.

We provide all of the necessary equipment; all you need to provide is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (mbps) and a minimum network upload speed of 10 mbps. Remote employees will be required to sign a Telecommuting Agreement in addition to the job description.

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. The Company has been servicing loans for over 30 years and are known for superior customer support and digital innovation. Over $300 billion in asset value is managed by the team. LoanCare is part of Fidelity National Financial (NYSE: FNF), a leading provider of title insurance and transaction services to the real estate and mortgage industries.

ESSENTIAL FUNCTIONS

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Inductive  Reasoning  —  The  ability  to combine  pieces  of  information  to form  general  rules  or  conclusions  (includes  finding  a relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Speech Clarity — The ability to speak clearly so others can understand you.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

PHYSICAL DEMANDS

• Sitting up to 90% of time

• Walking and standing up to 10% of time

• Occasional lifting, stooping, kneeling, crouching, and reaching.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.