Recruitment Manager - Agent Hiring

The Recruitment Manager handles relationship management with existing and new clients, and is responsible for securing job requisitions on a regular basis. They will develop, maintain and grow client relationships to ensure a high level of quality service and customer satisfaction. Furthermore, they will oversee an internal recruiting team, providing consistent guidance to achieve successful target delivery.

Responsibilities

Client Management

• Manages designated accounts of varying industries by timely coordination with the clients and overseeing the performance of the internal recruitment team
• Develops a thorough understanding of the client's position in the market, their recruitment needs and provide solutions and strategies, while promoting our company's services
• Creates and builds strong working relationships with both internal and external stakeholders
• Manages daily client communications and collaborations on current and upcoming business opportunities
• Acts as a representative on client calibrations, securing an accurate and full view of the clients requirements and processes, and sharing the same to the internal recruitment team
• Conducts client visits as deemed necessary and attend offsite activities for relationship building opportunities.
• Presents proposals for new business opportunities to existing clients.
• Regularly secures updates on changing market trends to align the internal recruitment team and provide valid insights to clients

Recruitment Delivery and Team Management

• Manage, track and oversee recruitment activities identified for designated clients
• Collaborate with other members of the recruitment team to plan, develop and implement recruitment strategies
• Determine the effectiveness of hiring plans and strategy implementation
• Ensure minimum qualifications are met for job openings
• Participate in the interview and selection process, making recommendations on potential process improvements, if needed
• Build networks to develop a pool of candidates for different positions
• Provide coaching and closely monitor productive of recruiters, providing timely feedback, developing plans for employee growth, and documenting performance issues or concerns
• Comprehend job descriptions and job specification
• Manage initiatives to produce quality applicants using various sourcing channels
• Provide analytical and well-documented hiring reports
• Fulfill hiring targets within the specified timeframe
• Other relevant tasks may be added as needed

Minimum Qualifications

• At least 5 years of solid end-to end BPO recruitment experience for volume hiring and agent roles
• At least 2 years of leadership (Manager or Assistant Manager level) within the recruitment industry
• At least 3 years of experience supporting roles within the Philippine market
• At least 1 years of recruitment experience within the staffing industry
• Proven experience managing RPO projects with BPO companies is a plus
• Extensive knowledge of recruitment processes and Philippine recruitment industry standards
• Proven experience with recruitment strategy building and execution, hiring forecast management, and recruitment skills training
• Strong interpersonal, rapport-building and negotiation skills
• Highly adaptive to ever-changing and fast-paced hiring demands across various industries
• Highly proficient in spoken and written English communication
• At least a College Degree holder, preferably in Psychology, HR or any related field
• Willing to work on a hybrid set-up (80% work at home) and travel in different areas if needed (mainly within Metro Manila)
• Amenable to work on a predominantly day shift schedule with the possibility of adjusting depending on the business need