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Technical Customer Support Agent

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Proficient in written and spoken English, Prior experience in customer support, Comfortable with technology, Strong problem-solving abilities.

Key responsabilities:

  • Engage with customers via phone and email
  • Investigate and resolve customer inquiries and technical issues
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
See more BruntWork offers

Job description

This is a remote position.

Monday to Friday - 12 PM to 9 PM EDT (12 AM to 9 AM Manila Time)

Join Our Team as a Technical Customer Support Agent!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to be a part of our dynamic team as a Customer Support Representative!

We're not just a manufacturer; we're partners in success for small and medium businesses nationwide. Our top-of-the-line commercial equipment powers enterprises, enabling them to excel in their industries. We take pride in not only our superior products but also in the unparalleled support we offer to our valued customers.

Job Overview:
As a Customer Support Representative, you'll be at the forefront of our commitment to excellence. You'll be the friendly voice on the other end of the line, the problem-solving wizard behind the screen, and the beacon of assistance for our customers. If you're ready to make a difference and leave a lasting impression, this role is perfect for you.


Responsibilities:

  • Engage with customers via phone, email, and our efficient ticketing system, Zendesk.
  • Investigate and resolve customer inquiries and technical issues with precision and care.
  • Utilize your exceptional communication skills to deliver solutions and ensure customer satisfaction.
  • Keep track of support cases and follow up diligently to guarantee swift resolutions.
Requirements
  • Proficient in both written and spoken English.
  • Prior experience in customer support or a related field.
  • A knack for effective phone communication and interpersonal skills.
  • Possess patience, empathy, and a dedication to providing top-tier service.
  • Comfortable with technology and quick to adapt to new systems.
  • Strong problem-solving abilities and a proactive approach to troubleshooting.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware TroubleshootingCustomer SupportZendesk

Other Skills

  • Patience
  • Empathy
Are you interested?

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