The Arch suite of products, developed in-house by Spinnaker Software, offers an integrated retail management solution for the Edge in retail. The Edge is offered to retailers by applying an understanding of challenges within retail and using new technologies and market knowledge to create business processes, mitigating such challenges. The fit-to-function suite of products and services enable Users to:• effectively execute on inventory and margin plans• improve control and understanding of operations• serve the customer better• improve profitability and cash flowThe following products have been developed to address the needs in an ever-evolving retail landscape:• Arch Retail – in-store management system• Arch Enterprise – centralised multi-store management solution• Arch Mobile – mobile application offering for on-the-floor management capabilities• Arch Accounting – seamless flow of trading data to accounting software• Arch Loyalty – to reward loyal customers and gather valuable marketing info• Arch Value Adds – integrated peripheral functionality to amplify customer experience at POS• Arch eStore – integrated platform for online shopping• Arch eReplenish – fully automated and integrated procure-to-payment solution• Arch Fuel – all-in-one integrated convenience store and forecourt solutionOur solution is scalable - used in stores with 2 points to mega-stores with 50+ POS. Our client base includes independent stores and corporate groups such as OK Foods, Ultra Liquors, Sefalana Group, Food Lovers Market and President Hyper, to name a few. Our 1700+ stores, representing 18000+ points, are supported from our Branches throughout South Africa (Cape Town, Port Elizabeth/Gqeberha, Durban, Bloemfontein, Midrand and Windhoek). In addition, we have service centres servicing clients in Zimbabwe, Angola, Zambia, Tanzania, Malawi & DRC. Global expansion is part of Spinnaker’s strategy. This is evident in the recent go-live of 3 stores in Australia & 1 in the UK.

Job description

About the National Technical Fuel Specialist position

We are looking for a skilled National Technical Fuel Specialist. Your primarily responsible for the implementation and support of Fuel Integrated Sites for both new corporate groups and independent clients.

Working closely with internal product owners and external service providers who are essential to ensure the client’s needs are met.

Assist sales teams with Site Surveys in order to ensure all the required information are captured for new sites.

National Technical Fuel Specialist responsibilities are:

Assist and provide training and support to clients to ensure a smooth handover
Write up and supply technical documentation to internal teams to support purposes as well as training manuals to the clients
Handle all escalations for new and existing sites to ensure that the client`s downtime is kept to the bare minimum
Assist the sales team with Site Surveys in order to ensure all the required information is captured for new sites

National Technical Fuel Specialist requirements are:

POS, Retail (FMCG) knowledge
A+ N+ Or a Diploma
Microsoft SQL and database knowledge (an advantage)
Systems analysis experience
Managerial, administration and soft skills (Advantageous)
Technical report creation and standardization background
Technical guide/manual creation and standardization background
IT Project management background and experience (IT projects structuring, implementation, quality spot check and tracking

NB: You will be required to travel and have your own vehicle.

* A detail job description is available on request.

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