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Support Analyst

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Colombia

Offer summary

Qualifications:

High school diploma, B2 level English and Spanish, Basic knowledge of Excel, Excellent written and verbal communication skills.

Key responsabilities:

  • Provide technical support to users
  • Report bugs and technical issues
Slang logo
Slang E-learning Scaleup https://slangapp.com/
51 - 200 Employees
About Slang
The all-in-one solution for learning professional English. Slang's platform features the largest offering of professional English courses in the world, with more than 200 courses in highly specialized areas — from Manufacturing to Psychology — and in the next three years we’ll have more than 1,000. Our extensive library allows companies and universities to bring their teams beyond basic English by creating hyper-personalized career paths — right down to the job title or major — regardless of area, industry, or role. Slang started at MIT as a research project where they discovered a highly adaptive learning experience — powered by the latest in ML and NLP — that creates the most efficient path to fluency by focusing only on what learners don’t already know. This innovative experience led Slang to be recognized as the world’s most promising startup of 2020 at the Global Edtech Startup Awards. Headquarters: Boston, MA Offices in: Colombia, Mexico, and Brazil Learn more about our unique approach at slangapp.com. We’d love to field any questions you have about our product and vision!
See more Slang offers

Job description

We’re looking for talented individuals interested in joining a growing global company. At Slang, you’ll be part of a global, well-funded startup spun out of MIT. We’re building a world-class team to revolutionize language learning with cutting-edge technology and delightful design.

What we’re working on at Slang

Slang started at MIT as a research project on using AI and NLP to make learning a new language as efficient as possible. Our technology powers a highly adaptive e-learning platform that offers an unprecedented variety of specialized English courses and proficiency tests for career development in over one hundred fields like Sales, Finance, Logistics, Medicine, and Law. With just a small team, we’ve already created the largest professional English offering in the world.

Learn more about our unique approach at slangapp.com.


What this role is about

In this role you will be involved in different projects regarding Product, helping Slang develop strategically. You will be able to problem-solve and independently come up with solutions for support requests and respond to messages coming from clients from different countries. You will also participate in developing and evolving a support system that identifies the most common issues, making it easy to see and understand what types of problems are the most common and identify the best way to prevent them.  

We’re seeking a curious and problem-solving minded person that will help our users and internal collaborators with technical support

Education, knowledge, and skills required
  • High school degree
  • high-intermediate English level: B2 level or higher.
  • Excellent written and verbal skills in English and Spanish
  • Creative thinker and problem solver with the ability to troubleshoot issues quickly and effectively
  • Excellent discipline and focus, especially in autonomous environments. We’re a small team, and we’re moving quickly!
  • Strong attention to detail.
  • Basic knowledge of Excel.

    • What we expect you to do
  • Provide technical support to users through emails and chats
  • Receive, check, and report bugs and technical issues reported by collaborators or users
  • Anticipate user requirements, identify potential issues, and work with other teams to resolve them
    • Where we're located

    Our team is currently split between the United States and LATAM. We are recruiting great people in these locations and all around the world.

    Interested?

    We'd love to hear from you — apply below!

    Slang is an equal-opportunity employer. We celebrate diversity and are committed to our inclusive and healthy environment.

    For further information related to Slang, check out recent pieces profiling us in Bloomberg, LABS, and Forbes; the portfolios of our investors, Social Capital, an investor in companies like Slack and Intercom; DILA Capital, Alive Ventures, Salesforce Ventures, and Roble Ventures; our Crunchbase profile; and the profiles of our founders, Diego and Kamran. We're also winners of LearnLaunch and the GESAwards worldwide, and we were named a World Economic Forum Technology Pioneer in 2022. These are huge achievements of which we're very proud of.

    Required profile

    Experience

    Industry :
    E-learning
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Technical Support

    Other Skills

    • Communication
    • Creativity
    Are you interested?

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