Senior HCM System Administrator

Job Title: Senior HCM System Administrator

Location: Chicago, IL (100% Remote)

Job Type: Full-Time

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Serve as a member of the Digital & Technology Solutions department partnering with HR and People Technology areas to support the configuration and maintenance of Workday HCM Core, Benefits, Compensation, Learning, People Experience, reporting and analytics.
• Develop and implement best practices for Workday system use, including workflows, dashboards, and reporting capabilities.
• Gather feedback from users, analyze workflows, and implement enhancements or customizations to meet evolving business needs. Collaborate with cross-functional teams to understand business requirements and translate them into system configurations.
• Perform complex Workday configuration changes, create test scripts, and test.
• Research, design, test and implement configuration changes resulting in process improvements.
• Serve as a lead subject matter expert for Workday HCM products and apply knowledge to maintain effective system utilization and efficiency.
• Manage Workday semi-annual releases and regular updates for HCM modules.
• Monitor system performance and proactively address issues, coconsciously seek opportunities to enhance system process and improve user experience.
• Facilitate change management processes, including the development of release management communication plans, implementation plans, and rollback plans for HCM products.
• Investigate, triage, and troubleshoot escalated issues and system outages. Perform root cause analysis and exercise appropriate problem resolution and risk mitigation strategies.
• Develop internal training materials to be used to educate functional and end users on Workday HCM functionality.
• Strong working knowledge of Workday’s security configuration; Maintain Workday security design, configuration, workflow, and security administration
• Stay apprised of Workday releases and new features, assess impacts and recommend adoption strategies.
• Work collaboratively with technical and business stakeholders to drive the product roadmap.
• Provide mentorship and direction to junior members of the technical team.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION & EXPERIENCE:

Bachelor’s Degree in relevant technical field (Information Technology, Computer Science, Software, Engineering or related technical discipline) or equivalent combination of training and work experience

7+ years Workday HCM/Payroll experience or training required

Prior HR/Payroll functional system experience strongly preferred

Healthcare industry experience is a plus

CERTIFICATION/LICENSURE:

None