Sales Chat Support (Non Voice)

This is a remote position.

Schedule:

• Full -time, flexible shifts including overnight and afternoon
  
• 48 hours per week (6 days per week)
  
• 4 full-time headcount required
  

• 2x staff at 12AM-8AM Marrickville NSW (Includes 30 minutes paid break)
  
• 2x staff at 4PM-12AM Marrickville NSW (Includes 30 minutes paid break)
  

Client Overview

Join a dynamic, rapidly expanding digital content management company at the forefront of the online entertainment industry. Our client manages multiple high-profile accounts on a leading content creation platform, providing 24⁄7 support to ensure seamless user experiences and maximize engagement.

Job Description

As a Sales Chat Support, you’ll be the voice behind some of the most popular accounts on the platform. You’ll engage in lively, text-based conversations with a diverse audience, building relationships and ensuring a positive user experience. This role offers the excitement of working in a cutting-edge industry from the comfort of your home, with flexible hours to suit your lifestyle. You’ll be part of a global team, collaborating to provide round-the-clock support and maintain the online presence of various content creators.

Responsibilities

• Engage in dynamic, text-based conversations with users
  
• Maintain exceptional English proficiency in all communications
  
• Adapt to flexible work hours, including overnight shifts
  
• Respond promptly and appropriately to user messages
  
• Uphold company guidelines and maintain utmost professionalism
  
• Manage multiple conversations simultaneously
  
• Tailor communication style to different user preferences
  
• Drive user engagement and satisfaction
  
• Collaborate with team members to ensure 24⁄7 coverage
  
• Strictly adhere to data security and confidentiality protocols
  

Requirements

• Excellent English communication skills
  
• Ability to work a 6-day work week
  
• Comfortable with flexible scheduling, including overnight hours
  
• Proficiency in chat-based platforms and software
  
• Strong interpersonal skills with ability to build rapport quickly
  
• Reliable high-speed internet connection and personal computer
  
• Ability to work independently and as part of a global team
  
• Strong multitasking skills to manage multiple conversations
  
• Discretion and commitment to maintaining user privacy
  
• Adaptability to changing situations and user needs
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job