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Technical Writer

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Bulgaria

Offer summary

Qualifications:

3+ years in Technical Writing, UX Writing, or Content Design, Fluency in English, Knowledge of HTML5 and GitHub preferred.

Key responsabilities:

Create and maintain help articles
Manage help articles structure and localization process
Ensure clarity in covering key customer questions
Coordinate external and internal translators
Help maintain the Product knowledge base hub

Payhawk Financial Services SME https://payhawk.com/

201 - 500 Employees

See more Payhawk offers

Job description

Company Mission

Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Quantive, and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Earlybird Digital East, and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to improve our environmental and social impact and become B Corp certified. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We’re changing the world of payments, and we’re looking for an exceptional team to help us.

About the role

We are looking for an experienced Technical Writer to collaborate with our team in managing Payhawk's help articles, product copy, and localization process.

You will be a key part of the product team in incepting new features and functionality and making the product copy self-explanatory to our customers.
You will own the localization process by coordinating the work of external and internal translators.
You will be responsible for our Help Articles, ensuring we cover key customer questions in a clear way.
You will help us shape our translation engine by bringing your knowledge of the language specifics of different language groups.

Responsibilities

Create and maintain help articles for new and existing product features and product functionality.
Manage the overall help articles structure to drive understanding, improve representation, and reduce support load.
Manage the process of localization of help articles and identify ways to improve translation quality.
Manage the process of localization of new and existing product features.
Help maintain the Product knowledge base hub.

Requirements

+3 years in Technical Writing, UX Writing, or Content Design.
Fluency in English.
Ability to create and optimize processes.
Excellent time-management and task-prioritization skills.
Proactive approach to tasks and ability to work both in a team and individually.
Preferred: Knowledge of HTML5 and GitHub, and previous experience in localization.

Company Benefits

30 days holiday paid leave.
Competitive compensation package.
Two weeks exchange policy to another Payhawk office (London, Berlin, Barcelona, Sofia).
Flexible working hours and opportunity to work from home.
Regular team-wide events.
Company office massages.
Opportunity to use the Payhawk product