Job description

Our Client

Our client is a leader in the SaaS industry, specializing in software solutions for insurance companies. With 20 years of experience, they offer a comprehensive software package that supports key insurance processes such as policies, claims, reinsurance, and payments. They are renowned for their cutting-edge solutions, which they configure and tailor to meet the specific needs of their clients.

Currently undergoing a large technological transformation and building a competence center in Warsaw, the company is moving towards a Cloud Native, multi-tenant platform to modernize its infrastructure. They are making a significant investment in cloud services to create a more scalable, efficient system

Among multiple IT and Finance roles, there is this Senior Writer - Technical Communications role.

Key reponsibilities

The Technical Communications PM owns the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution.
The Technical Communications PM operates and drives across 2-3 documentation tracks concurrently and across multiple products as a documentation owner and/or lead.
Provides big picture analysis/recommendations, identifies potential project risks and process improvements, manages scope/scope creep and alignment across other documentation tracks, where applicable.
The role is a senior writer that is driving documentation needs in collaboration with Project and Development stakeholders, engaging directly and pushing process and deliverables to completion with those stakeholders within a coordinated schedule that aligns to known release dates.
Analyze user feedback and activity to iterate and improve documentation.
Discusses and clarifies Technical Communication release requirements.
Facilitates discussions with multi-disciplinary audiences to gain input on a direction.
Coaches and mentors junior team members on process and skill development.
Estimates documentation requirements.
Degree preferred or equivalent years of practical job experience in a similar function or role.
Minimum of 5+ years of experience in technical communication with products in software, SaaS or Configuration type products in an agile environment.
Strong portfolio showcasing high-quality technical documentation.

Key Competences:

Preferred experience in Property and Casualty Insurance industry.
Experience owning the definition and delivery for larger Technical Communication projects, within a Product Area, and articulates a clear documentation solution.
Basic HTML, Microsoft SharePoint, Visio and Visual Studio Online/Azure Dev Ops skills.
Experience with content management systems and version control systems.
Experience operating and driving multiple documentation tracks concurrently across multiple products.
Proficiency in creating and maintaining documentation standards and guidelines.
Experience facilitating discussions with multi-disciplinary audiences to gain input on a direction.
Experienced with estimating documentation requirements.
Strong understanding of technical communication principles.
Excellent communication and presentation skills.
Ability to work collaboratively in a team environment as well as work independently and take initiative.
Strong problem-solving skills and attention to detail.
Ability to manage multiple projects and meet deadlines.
Strong analytical skills to interpret user data and feedback.
Ability to stay updated with industry trends and best practices.
Ability to mentor and guide junior technical writers.